Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
Why This Role Is Important to Arcadia
The Enterprise Project Associate is a foundational role within Arcadia's Enterprise Customer Partnerships team, designed as the first step toward becoming a full Enterprise Implementation Manager (EIM). This position offers immediate client exposure and autonomous task ownership from day one.
You will work directly with healthcare organizations navigating value-based care transformation, supporting implementations that drive measurable business impact. This role blends analytical rigor with consultative partnership—you're not just configuring software, you're helping customers achieve outcomes.
What Success Looks Like
In 3 months
- Build working knowledge of Arcadia’s platform, data workflows, and implementation playbooks
- Own scoped tasks and workstream deliverables with guidance; maintain strong project hygiene
- Support client meetings through preparation, documentation, and follow-ups
- Identify blockers early and escalate risks with appropriate context
In 6 months
- Independently manage assigned workstreams and deliverables within enterprise implementations
- Troubleshoot common data and configuration issues with minimal support
- Lead tactical client communications and present clear project updates
- Proactively manage dependencies, timelines, and risks across teams
- Lead data validation efforts and advise customers on how ingestion and configuration decisions affect their analytics
In 12 months
- Own significant portions of implementations end-to-end with minimal oversight
- Act as a trusted day-to-day partner for enterprise customers, linking work to outcomes
- Anticipate and mitigate data, project, and cross-functional risks before impact
- Contribute to process improvements, mentor peers, and demonstrate readiness for EIM role
What You'll Be Doing
Technical & Data Acumen
- Develop deep understanding of Arcadia's platform, data flows, and system configurations
- Validate data accuracy through collaboration with internal teams and customer stakeholders
- Explain and troubleshoot common data and configuration issues with increasing independence
- Contribute to process documentation and continuous improvement initiatives
Problem Solving & Risk Management
- Proactively identify and flag risks using established playbooks and analytical reasoning
- Manage blockers and apply structured problem-solving to maintain project momentum
- Escalate concerns appropriately while gathering data to support resolution
Client Engagement & Communication
- Lead tactical communications within workstreams, ensuring clarity on deliverables and timelines
- Present project updates effectively to customer stakeholders
- Translate technical concepts into accessible business insights
- Build trust through consistent, reliable communication and follow-through
Cross-Functional Collaboration
- Coordinate with peers and partners across teams to maintain project progress
- Manage dependencies and support alignment on shared goals
- Participate actively in cross-functional meetings and maintain project documentation
Project Ownership
- Take ownership of workstream deliverables and coordinate updates autonomously
- Anticipate potential delays and adjust plans proactively
- Demonstrate accountability through timely updates and reliable execution
What You'll Bring
- 5+ years of experience working with healthcare data with deep expertise in claims and or clinical data
- 2+ years of experience in value based care
- Strong written and verbal communication skills—you can explain complex things simply
- Analytical mindset with comfort working with data (Excel proficiency expected; SQL a plus)
- Organizational skills and attention to detail—you keep track of moving pieces
- Curiosity and coachability—you ask questions and absorb feedback quickly
- Interest in healthcare, value-based care, or health technology (experience not required)
Would Love for You to Have
- Exposure to healthcare operations, payer/provider workflows, or population health
- Experience with project management tools (Smartsheet, Asana, Jira, etc.)
- Background in consulting, customer success, or client-facing roles
- Familiarity with data visualization or BI tools
What You'll Get
- Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
- A flexible, remote friendly company with personality and heart
- Employee driven programs and initiatives for personal and professional development
- Become a member of the talented, energized, diverse and purpose-driven Arcadian Community
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our
website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our
website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
