Strategic Accounts Manager
•Worthai· 4h
⚙️ Operations⏰ Full-time🎯 Lead / Principal🇺🇸 Orlando, USA
4h ago
Arcteryx.Com·about 3 hours ago
Department: Commercial - ReBIRD
Reports to: Senior Manager, ReBIRD Operations – NAM / VP, ReBIRD Interim
Location: North Vancouver, B.C.
Your Opportunity at ARC’TERYX:
As the Lead, ReBIRDService Operations - NAM, you will support the delivery of the North American ReBIRDservice experience by executing and operationalizing services and programs within the region. You will act as a key connector between the NAM region and the Global capability team, contributing to the operational readiness and adoption of ReBIRDserviceinitiatives.You help champion the Arc’teryx ReBIRD Guest experience, ensuring global programs are implemented effectively across NAM channels while minimizing operational friction for front-line teams.
This role is based out of our North Vancouver office and is open to hybrid work.
Meet Your Future Team:
Under the Circularity umbrella, the ReBIRD team supports the operations of our warranty and repairs program, our service centers within retail, and resale program. The global ReBIRD program focuses on an exceptional Guest experience at all Commercial touchpoints, including Guest Services, After Sales, Branded activations, and especially within our owned Vertical channels, Retail and eCommerce.
Supporting the development and execution of operational plans for North American ReBIRD Service Operations
Translating Global ReBIRD standards into localized NAM rollout plans, contributing to timing, sequencing, and operational readiness
Acting as a key contributor to the Guest experience across ReBIRD services and programs in North America
Ensuring new services, processes, and tools are implemented smoothly, minimizing friction for front-line teams
Supporting alignment between NAM regional leadership and Global ReBIRD capabilities
Gathering and sharing regional insights and feedback with Global stakeholders to improve the omni-channel guest journey
Partnering with Retail and Brand teams to support engagement and execution of ReBIRD service initiatives
Collaborating with the Resale team to help refine the in-store trade-in and resale experiences, ensuring operational efficiency
Supporting pilot programs and new initiatives in North American markets, ensuring readiness and strong execution
Supporting expansion of ReBIRD service experiences into NAM Wholesale channels and key strategic accounts
Contributing insights to support consistency across Global ReBIRD service experiences
Supporting onboarding, training, and development of team members and filed partners
Assisting in audits and reviews to improve performance, process adherence, and visibility across the ReBIRD service network within North America
You have a bachelor’s degree or post-secondary education in Business, Commerce or a related field
You have 5+ years’ of North American retail operations experience – ideally within a vertical apparel brand, with a focus on service execution, operational excellence, and customer experience programs
You have experience supporting or leading projects and initiatives, with exposure to cross-functional collaboration
You are passionate about Guest facing experience design in service and experiential retail
You have experience supporting operational change and continuous improvement initiatives
You have strong communication and presentation skills, with the ability to work effectively across teams
You are a collaborative team player who can influence partners across functions
You are proactive in identifying the root cause of issues and contributing solutions
You are adaptable and comfortable working in evolving, fast-paced environments
You balance independent execution with strong collaboration
You are committed to delivering high-quality outcomes and doing what is right
Your passion for your work is paralleled by your passion for getting outside and living it
Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.
We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.
In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:
*Eligibility for certain programs may vary by role.