Department: Veilance
Reports to: Director, Global Marketplace - Veilance
Location: Vancouver BC
Your Opportunity at Arc’teryx:
As the Senior Manager, Retail - Veilance, you are accountable for defining and advancing the global Veilance retail strategy, standards, and experience across all regions. You play a critical role in shaping how Veilance shows up in physical environments, ensuring a globally consistent, premium, system-led guest experience across standalone stores, shop-in-shop, and pop-up formats. You enable retail performance through strategic direction, store experience optimization, and cross-regional alignment impacting key levers including productivity, full-price sell-through, client development, and retention. You act as a global integrator and leader, setting direction, driving adoption, and influencing execution across regions. Through strong cross-functional leadership and operational discipline, you ensure retail is fully aligned with Veilance’s marketplace strategy and long-term brand ambition.
This role is based out of our North Vancouver office and is open to hybrid work. Candidates must be eligible to work in Canada.
Meet Your Future Team:
The Veilance team is made up of innovative problem solvers who thrive on collaboration. Fueled by curiosity, we take an immersive approach to understanding future needs in city environment then design, test, and validate high‑end product solutions.
The Global Marketplace team defines global distribution strategies, sets commercial frameworks, and enables regions to execute with consistency, discipline, and brand integrity to drive sustainable business expansion.
If you were the Senior Manager, Retail - Veilance now, here are some of the core activities you could be doing:
1) Global Retail Strategy & Standards – 30%
Owning the definition and global rollout of Veilance retail strategy, frameworks, and standards
- Defining the global retail vision, guiding principles, and store experience standards
- Establishing clear “what good looks like” benchmarks across all physical environments
- Leading global alignment and driving adoption across regions
- Acting as the primary point of accountability for retail consistency and execution quality
- Identifying strategic gaps and shaping retail roadmap, priorities, and improvements
2) Retail Experience & Store Environment Leadership – 25%
Leading how Veilance shows up across physical retail globally, ensuring premium execution and disciplined brand expression, with efficient, scalable delivery
- Defining the end-to-end in-store guest experience (hosting, service, journey flow)
- Guiding the retail expression across formats (standalone, shop-in-shop, pop-up)
- Partnering on spatial, fixture, and Visual Merchandising (VM) standards with Store Development and Global Standards teams
- Defining storytelling, product presentation, and system-based selling principles
- Aligning inventory strategy with presentation and selling (depth, flow, and availability) to support performance and experience
- Leading roadmap planning and key projects, aligning priorities across regions
- Manage budgets and drive cost-efficient delivery of retail initiatives
3) Retail Execution, Enablement & Tools – 25%
Enabling consistent, high-quality retail execution by partnering with regional teams to build capabilities and drive alignment
- Co-developing and deploying retail tools with regions to ensure relevance and adoption
- Enabling cross functional teams through targeted training and capability building
- Partnering with regions to elevate execution discipline, commercial acumen, and consistency
- Identifying capability gaps and operational friction to co-create solutions
- Simplifying processes and clarifying standards to unlock regional performance
- Driving cross-functional alignment to ensure cohesive execution across all retail touchpoints.
4) Retail Performance & Insights – 20%
Translating retail performance signals into actionable strategic direction
- Owning global visibility on retail performance, across key metrics such as productivity, conversion, sell-through, full-price mix, and retention
- Identifying risks, opportunities, and growth levers across store networks
- Translating insights into clear recommendations and action plans
- Partnering with Merchandising, Planning, and Supply Chain teams to inform decisions
- Balancing short-term performance with long-term brand equity and store experience quality
Here are some of the things you could be working on in the future:
- Defining next-generation retail service models and clienteling frameworks
- Influencing retail expansion strategies across key global cities
- Defining how retail integrates into the broader Veilance marketplace ecosystem
Are you our next Senior Manager, Retail - Veilance?
- You have 8+ years of experience in retail, commercial or marketplace roles within premium, luxury, or design-led brands, with 5+ years’ demonstrated experience leading teams and/or projects
- You have demonstrated experience defining strategy and driving adoption across complex, global, multi-region retail environments
- You have a proven ability to influence commercial performance indirectly through store experience, frameworks, and cross-functional alignment
- You demonstrate strong capability in leading cross-functional alignment and enabling execution across multiple teams, geographies, retail and corporate environments
- You are highly strategic while maintaining strong operational rigor, with the ability to translate vision into clear retail execution
- You have experience owning P&L within a project or a function
- You have an understanding of the end-to-end product processes
- You have experience with New Store Openings (NSOs)
- You have strong communication and presentation skills, with the ability to translate complexity into clear direction, tools, and actions
- You are comfortable operating in ambiguity, complexity, and evolving retail environments, and can bring clarity and structure when needed
- You have a strong analytical mindset and are able to translate retail performance signals and guest behavior into clear recommendations and actions
- You are naturally collaborative, with a strong ability to influence stakeholders and lead through alignment rather than authority
Compensation
The salary range for this role is CAD$126,000 - CAD$150,000.
Total Rewards
Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.
We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.
In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:
- Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
- Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
- Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
- Family support - Parental leave top-up and a nesting period for new parents.
- Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.
Equal Opportunity Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
Leave it Better
We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.
Join us in creating positive change in ourselves, our communities, and the world.
Live it. Get out there - the mountains make us better
Disruptive evolution. In pursuit of better. Always.
Commit. We set bold objectives and see them through.
