Order Management Representative

What You'll Do

Job Responsibilities:

• Process purchase orders received from Arista’s partners and end-customers and produce commensurate Arista Sales Orders.

• Ensure proper and accurate shipping logistics

• Perform requisite review of key terms on customer and partner purchase orders to ensure accuracy and adherence to existing contractual and pricing agreements

• Follow-up on customer related issues, including processing RMA requests.

• “Support Attach” - Ensure that purchase orders from customers and partners include requisite product support for the switches on their orders.

• Maintain thorough and accurate installed customer base and service contract information.

• Collaborate with the Sales team to understand any special customer issues and situations.

• Develop and maintain understanding of the channel sales model, direct sales model and partner effectively with Distributors and Resellers.

• Clearly understand all product offering, subscription and renewal licensing models.

• Timely resolution of backlogged orders, and tracking of order cancellations to ensure accurate processing.

• Other duties/projects when required; particularly to help achieve SOX compliance

Minimum Job Requirements:

• Previous experience in sales, specifically orders management and software maintenance renewals, is preferred: 5+ years

• Must have attention to detail and ability to follow-up with Arista Account Representatives and/or Arista partners/customers on purchase order and shipping terms and issues.

• Must have excellent organizational skills with the ability to take initiative and work proactively with minimal supervision.

• Must have demonstrated ability to work independently as well as in a team environment.

• Must possess excellent customer service skills with an orientation towards helping customers.

• Must thrive in a results-driven environment.

• Excellent oral and written communication skills and strong computer proficiency. 

• Strong working knowledge of Microsoft Office applications and previous experience of Salesforce.com is desired

• Knowledge of shipping logistics and shipping terms for North & South America

Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.