About Armada

Armada delivers sovereign, industrial-grade AI infrastructure designed to operate where traditional cloud and centralized data center models fall short. Our platform includes Atlas as the control plane, Galleon containerized and modular edge data centers powered by the Armada Edge Platform, and Leviathan, Armada’s AI Factory, and Bridge, our GPU-as-a-Service offering. Together, these capabilities enable enterprises and governments to deploy, operate, and scale AI and other HPC workloads securely and efficiently across highly regulated and mission-critical environments.

North America is a core growth region for Armada, spanning large enterprises, public sector customers, and infrastructure-heavy industries. Armada is also partnering with the Government on the Genesis program. Customers expect senior technical partners who can move quickly from deployment to production, integrate cleanly with existing enterprise stacks, and remain accountable long after go-live.

Role Overview

The Senior Customer Solutions Engineer for AMER is a senior technical role responsible for driving successful outcomes across the full customer lifecycle, from initial solution design and workload activation through long-term adoption and expansion. This role is purpose-built for industrial edge environments where OT/IT integration complexity, regulatory constraints, and operational continuity requirements demand a solutions-oriented and systems thinking engineering partner.

This role spans a customer based within industries including energy, mining, and public sector environments where Armada’s Galleon platform delivers its highest differentiated value. The Senior CSE owns workload activation and expansion on the Galleon, integrates Armada’s edge infrastructure into complex industrial and enterprise environments, and drives sustained platform adoption across sites and use cases.

This role reports into the Sr. Director of Customer Success & Delivery, Americas & US Federal. Success is measured by workload activation velocity, Galleon platform adoption depth, expansion across sites and use cases, and the strength of technical relationships in industrial accounts across North America.

Key Responsibilities

Industrial edge deployment and Galleon workload activation

• Lead Galleon workload activation across industrial customer environments, including OT application onboarding, Armada Edge Platform configuration, and production readiness validation

• Act as the Armada trusted advisor and SME from pilot to production-scale in the United States and Canada, including multi-site and hybrid configurations

• Design and execute OT/IT integration architecture, bridging industrial control systems, SCADA, historian, and process automation layers with Armada’s edge AI platform

• Make real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layers in constrained industrial site conditions

• Partner with customers to architect end-to-end edge solutions that integrate Galleon infrastructure with existing OT/IT ecosystems

• Conduct site readiness assessments and field surveys across industrial facilities to facilitate frictionless Galleon deployments, including power, network, and physical infrastructure review

Technical account ownership and customer success

• Serve as the primary technical point of contact (L1) for assigned North American customers post go-live

• Own the technical success plan, adoption milestones, and operational maturity roadmap

• Build trusted, long-term relationships with account executives, customer engineering, HW and SW engineering, Product team, as well as data & AI teams

• Lead technical governance discussions, roadmap planning, and platform optimization conversations and collaborates with AEs to deliver QBRs

• Acts as primary contact during escalations
  
  

Joint Success Plan ownership

• Build, maintain, and actively drive Joint Success Plans (JSPs) for each assigned customer

• Align deployment milestones, platform adoption, and operational maturity to customer business objectives

• Use the Joint Success Plan as the primary framework for prioritization, execution, risk management, and value tracking

• Regularly review progress against success plans with customer stakeholders and Armada leadership

• Ensure JSPs inform deployment sequencing, adoption strategy, roadmap discussions, and expansion planning

• Surface risks, dependencies, and blockers early and drive resolution with clear ownership
  
  

Workload expansion and platform adoption

• Accelerate time-to-value in industrial edge environments by driving rapid workload operationalization on the Galleon platform, from initial activation through stable production

• Drive Galleon workload expansion across new industrial applications, operational domains, business units, and physical sites

• Identify and pursue expansion opportunities including additional Galleon deployments and workloads

• Drive improved operational efficiency by integrating workloads into the Armada Marketplace for scalable deployment
  
  

Operational excellence and reliability

• Ensure customer environments remain stable, secure, and production-ready

• Proactively identify scaling risks, architectural gaps, and technical debt

• Coordinate with Product, Engineering, and Support teams to resolve issues efficiently
  
  

Data residency, security, and regulatory execution

• Operate confidently within US and Canadian data residency, privacy, and security expectations

• Support customer security reviews, audits, and governance processes

• Balance global delivery standards with regional regulatory and customer requirements

• Maintain disciplined access control, documentation, and operational hygiene
  
  

Field leadership and mentorship

• Act as a senior technical presence for North American customers, setting the bar for execution and customer engagement

• Mentor junior FDEs, TAMs, and delivery engineers as the region scales

• Contribute to deployment standards, runbooks, and repeatable best practices
  
  

Cross-functional collaboration

• Partner closely with the Sr. Director of Customer Success & Delivery, Americas on priorities and escalations

• Work with Sales on expansion planning while maintaining a trusted post-sale posture

• Provide structured feedback to Product and Engineering teams based on real customer usage

Qualifications and Experience

• 8+ years of experience in solutions engineering, systems integration, field engineering, or technical customer-facing roles, with at least 3 years in industrial or OT-adjacent environments

• Proven experience with OT/IT integration, including familiarity with industrial protocols (Modbus, OPC-UA, PROFIBUS, or equivalent), SCADA systems, historians, and process automation environments

• Hands-on experience deploying and operationalizing applications at the edge, including containerized workload management, Kubernetes, and distributed infrastructure in constrained environments

• Demonstrated ability to own the full customer technical lifecycle — from solution scoping and workload activation through expansion planning and long-term account ownership

• Willingness to travel across North America as required

• Clear, confident communication style suited for both operational technology (OT) engineers on the plant floor and executive stakeholders in industrial organizations

Preferred Experience

• Industry background in one or more of: energy (oil & gas, power generation), manufacturing, mining, or aerospace & defense

• Direct experience with industrial edge computing, modular data centers, or ruggedized infrastructure deployed in operational environments (offshore, remote, classified, or hazardous area)

• Experience deploying and operationalizing AI, ML, or HPC workloads on edge infrastructure, including GPU-accelerated compute and real-time inference pipelines in industrial settings

• Familiarity with industrial certification frameworks such as IEC 62443, ISA/IEC standards, NORSOK, DNV, MIL-SPEC, or equivalent regulatory environments relevant to the target industries

• Solutions architecture or pre-sales engineering background, with ability to translate complex industrial customer requirements into edge platform designs and workload activation plans

• Comfort operating with ambiguity and owning outcomes end to end

What Success Looks Like

• Galleon workloads are activated and operationalized rapidly across industrial customer environments, with measurable time-to-value benchmarks met at each site

• OT/IT integration challenges are resolved cleanly, with Armada’s edge platform embedded into customer industrial architectures as a trusted operational layer

• Workload footprint expands across industrial sites, use cases, and business units — with the CSE as the trusted technical anchor driving that growth

• Industrial customers view Armada as the strategic edge AI infrastructure partner for their most demanding operational environments

• Adoption expands across Galleon workloads, industrial sites, and operational domains without handoff friction or account fragmentation

• Customers view Armada as a strategic edge AI infrastructure partner due to the depth and consistency of technical ownership delivered by the Senior CSE

Compensation & Benefits

For U.S. Based candidates: To ensure fairness and transparency, the on-target earnings salary range for this role for candidates in the U.S. are listed, varying based on location experience, skills, and qualifications. In addition to the salary, this role will also be offered equity and subsidized benefits (details available upon request).

Benefits

• Medical, dental, and vision (subsidized cost)
• Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA)
• Retirement plan options, including 401(k) and Roth 401(k)
• Unlimited paid time off (PTO)
• 14 paid company holidays per year

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