Care Navigation Agent I

Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients.

ABOUT THE ROLE

The Care Navigator is largely responsible for assisting consumers with technical support and navigation through the registration and provider selection process.

WHAT YOU’LL DO

• Evaluate and identify consumer needs and assist consumers with the selection of appropriate providers and services that best promotes quality and efficiency.

• Assist consumers with navigating the website and completing registration for services.

• Collect clinical information and screen consumers for appropriateness for Array AtHome services.

• Check consumer insurance benefits and explain financial responsibility to consumer.

• Follow up with consumers who contact us via phone or website to answer questions and direct to appropriate care.

• Assist in maintenance of physician calendars and caseloads as well as practice-to-physician outreach.

• Other duties as assigned.

WHAT WE’RE LOOKING FOR

• Minimum (2) two years healthcare customer service experience

• Bachelor’s degree preferred.

• Spanish speaking proficiency a plus

• One to two years of direct mental healthcare experience

• Knowledge of healthcare industry and services

• Proven experience exhibiting exceptional customer service and strong interpersonal and communication skills on the phone

• Knowledgeable about the availability of resources and process to access needed healthcare resources

• Ability to work successfully with a remote team

POSITION LOGISTICS

• 100% remote position

• Full-time employment

• Reports to Senior Mgr, Care Navigation

COMPENSATION AND BENEFITS

• The pay range for this role is $20 - $22 an hour. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law.

• Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions

• 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays

• 401k