What You'll Do:

UX Writing

• Serve as a thought leader in UX writing, contributing to the development of best practices and advocating for a user-first approach across teams

• Document and maintain the styles and standards for UX writing across all products

• Conduct audits, identify patterns, and lead brainstorming sessions to design the best user experiences and identify areas for optimization

• Clearly communicate creative concepts to stakeholders representing strategic and user-focused viewpoints with confidence and ease

• Independently lead UX writing initiatives from discovery through implementation, ensuring alignment with product strategy and driving measurable improvements in user experience and engagement

• Bring judgment to how AI fits into content design work; using it where it adds value, helping the team calibrate processes, and contributing to responsible practices

• Partner closely with design teams on accessibility and localization initiatives, ensuring content is inclusive and usable for all

Localization

• Leverage deep understanding of how authoring UI decisions affect authors working across languages and regions

• Shape and advocate for patterns that reduce friction for multilingual workflows

Design Thinking 

• Ensure strategic alignment of UX writing discipline with Articulate’s product principles and brand voice

• Leverage user research, A/B testing, and performance analytics to refine UX copy and optimize user interactions

• Adapt and evolve writing systems and resources to meet future product and user needs.

Cross-Functional Collaboration

• Collaborate with researchers, product managers, engineers, designers, and other stakeholders to establish conversational, cohesive experiences with a unified voice

• Communicate productively with visual thinkers and advocate for your point of view 

• Work cross-functionally to build experiments, develop hypotheses, and test plans

• Socialize and champion writing guidance and best practices at all organizational levels, from individual contributors to executive stakeholders

Team Citizenship

• Foster a culture of collaboration, where constructive feedback and open dialogue are required

• Demonstrate professional, positive, and proactive communication with peers

• Mentor developing peers on processes, product knowledge, and best practices

What You Should Have:

• 8+ years of experience as a UX Writer with a deep understanding of user-centered design principles 

• Experience with localization workflows, including writing for translatability, working with translation management systems, or collaborating with L10n engineering teams

• A builder who’s comfortable in a high-growth environment 

• A demonstrated ability to use empathy, logic, and data to inform design choices

• Excellent communication and presentation skills, including the ability to present research to stakeholders and executive leadership

• Proven fluency with AI tools (e.g., Claude, ChatGPT, or similar) applied to content design workflows—not just as a user, but as someone who builds and maintains AI-powered systems for team-wide use

• A passion for building accessible, inclusive, quality products — and to evangelize those practices  

• Collaborative mindset and comfortable working effectively in cross-functional teams

• A compassionate doer who seeks to improve our processes and regularly works to identify areas to maximize team efficiency

• Great team player, highly self-motivated. Ability to collaborate closely with technical writers, product designers, product managers, and engineers

• You are resilient, reliable, and optimistic