As an Account Manager I, you’ll be responsible for building relationships with local and regional partners and growing their business with Favor’s platforms. You will strive to become an expert on the various products and tools available. Promoting value through customer experience, you’ll seek to understand the needs of each partner and recommend the products and packages that would most benefit their business. We are looking for a candidate who has working experience growing a book of business utilizing excellent selling techniques and first class customer service.
What You'll Do:
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Develop and maintain strong relationships with existing local and regional partners by highlighting the value and return of the Favor Merchant Program through relevant data insights
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Troubleshoot and respond to client questions, concerns and requests for information in a timely manner, ensuring high-quality customer service and issue resolution in order to retain current merchants
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Identify merchants who may benefit from a higher tier package, or are missing partnered locations, and engage in the appropriate sales conversations or negotiations
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Utilize forward-thinking, data driven analysis to assist with overall merchant strategy and impact on the business
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Develop medium to long-range sales plans and prepare strategies to protect, grow, and diversify the relationship with a defined group of existing customers
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Identify and close cross-sell opportunities for key partners
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Partner closely with the Sales, Content, and Engineering teams to ensure new clients are on-boarded efficiently
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Draft, negotiate, and send agreements and proposals for new growth opportunities
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Guide partnerships through marketplace and last-mile products and services
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Collaborate with Marketing and Content teams to manage our Promotional Calendar
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Consistently achieve monthly, quarterly, and yearly goals
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Review and report on customer retention, business opportunity and market trends
Skills You Have:
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A relevant degree or comparable formal training, certification, or work experience
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1+ years of experience in customer facing roles
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Working experience maintaining multiple accounts and client relationships over the phone or in person
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Accomplished in G-Suite, Microsoft Office and Salesforce (or similar CRM)
Who You Are:
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You have a customer-focused mindset with a consultative approach
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You are precise and thorough with excellent attention to detail
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You have strong interpersonal skills with the ability to work independently, within a team environment and with a diverse group of people at all levels of the organization
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You have excellent written and verbal communication skills with demonstrated ability to communicate via phone and email (both internally and externally)
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You have excellent time management and organizational skills with the ability to manage competing priorities and meet deadlines
- Sit for an extended period of time
- Hand / finger dexterity
- Work extended hours
Life at Favor
Where you'll work: This role can be hybrid or remote, depending on the team member’s location in Texas. If you live in Austin, Texas, we ask that you work from home roughly three days per week and work at our HQ for the remaining work days. If you live in a different city in Texas, you will primarily work from home, with the opportunity to travel to Austin for company-wide events. No matter where you work best, we foster an inclusive and flexible environment to support our workforce.
Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts!
Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.
Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.
Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.
Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you!
In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.
