Technical Support Analyst

The Technical Support Team Lead position provides technical support and assistance pre and post implementation. The successful candidate will be required to deploy and update client builds as required. Conduct remote software installations while communicating in English and French if possible.

They will also be required to learn all ASL HR applications in order to probe and diagnose the exact root of reported client issues. They will be required to reproduce the issue and work internally with development to identify solutions, test the solution and deploy to the client(s). Evaluating / testing ALL software applications is a key function of the role. You will be responsible for ensuring that all escalated client concerns are resolved. You will liase between clients, technical and other management staff to ensure customer satisfaction as well as prepare client communication from time to time with the support of the Implementation Lead. 

Possess excellent management and organizational skills and ability to work to deadlines independently or with your team as you will be responsible for managing the internal bug tracking system. 

You will be required to use JitBit Help Desk tools to research similar problems from the past to provide resolution. Communicate effectively with internal/external clients at all levels (in English & French is possible.

You are expected to bring new ideas / suggestions for new/incremental development that would be useful to client in the future.

The position requires knowledge of SQL because from time to time SQL queries / scripts are required. 

We're looking to add mature, industrious, energetic and analytical individuals to our team. Are you a team player, enthusiastic about learning, enjoy solving problems and want to make a technological difference in the lives of people?

We offer a flexible schedule, the ability to learn something new everyday;

A professional work environment;

On TTC route - no car required

At least 2 years of experience providing end user application support

IT degree or diploma

SQL knowledge

Expert in MS Excel

At least 1-2 years experience with software deployment and updates

Salary commensurate with experience