AssemblyAI·3 months ago
AssemblyAI builds the best-in-class Speech AI models powering the next generation of voice applications. Our models serve 600M+ inference calls monthly, process 1M+ hours of audio daily, and power 2 billion+ end-user experiences—from voice agents and meeting assistants to contact centers and medical scribes. Companies like Zoom, Granola, Fireflies, Cluely, and Calabrio rely on AssemblyAI to ship production-ready voice AI.
We're at an inflection point in Speech AI. We released Universal-Streaming in mid-2025, and it has quickly earned its place as the model offering the best accuracy-latency-cost tradeoff on the market. The adoption has been significant: we now process ~1.5M streaming hours per week, with 25x usage growth in the last six months alone. Our research team drives these advances and ships with relentless velocity. Since releasing Universal-Streaming, we've already launched keyterms prompting feature and multilingual support—with more significant improvements on the roadmap.
We've raised $115M+ from Accel, Insight Partners, Y Combinator's AI Fund, Patrick and John Collison, Nat Friedman, and Daniel Gross. We're a remote team building one of the next great AI companies—and we're looking for researchers who will shape its future.
AssemblyAI is growing quickly, and we’re searching for a driven and dedicated API Support Engineer to work on our multi-functional team. This role will support our customers in the Australia timezone and requires working 8-5pm ACT. We're growing rapidly, and looking for someone who loves interacting with customers, and has the technical experience to collaborate with developers to help troubleshoot their integrations with our API. Ideally, you have experience working as a developer or technical support in a past role. With significant investment and strong leadership to fuel our growth, it’s the perfect time to join the AssemblyAI team.
AssemblyAI strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on paying competitively for our size, stage, and industry, and are one part of many compensation, benefit, and other reward opportunities we provide.
There are many factors that go into salary determinations, including relevant experience, skill level, qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range.
The provided range is the expected salary for candidates in Australia. Outside of those regions, there may be a change in the range which will be communicated to candidates throughout the interview process.
Salary range: AU$114,382.80 - AU$163,404.00
Working at AssemblyAI
We are a small but mighty group of startup veterans and experienced AI researchers with over 20 years of expertise in Machine Learning, Speech Recognition, and NLP. As a fully remote team, we’re looking for people to join our team who are ambitious, curious, and lead with integrity. We’re still in the early days of AI and of AssemblyAI’s journey, and are looking for teammates who won’t just fit in, but will help us define and build our company culture.
We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. No matter your race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply!
Using AI to Interview:
If you’re selected for an interview, please review this resource to better understand how AssemblyAI approaches the use of AI in our interview process.
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Learn more about AI models for speech recognition
Speech-to-Text | Speech Understanding | LLM Gateway | Try the Playground