Customer (Supplier) Support Associate - Spanish & Portuguese

The Supplier Support Associate will report to the Manager, Supplier Support. The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

Key Requirements and Responsibilities

• Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with 

• compliance requests, and confirm quality of the documents provided; 

• Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests; 

• Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience; 

• Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites; 

• Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team; 

• Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues 

• Validate and ensure Quality Assurance for compliance data provided by our suppliers; ● Act as a peer mentor to Supplier Support Agents as required; 

• Keep up to date with new regulations and changes in Assent’s products to become an expert in your field; 

• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent

 

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs.

Your Knowledge, Skills and Abilities
We strongly value your talent, energy and passion.  It will also be valuable to Assent if you have the following qualifications,

• Excellent verbal and written communication skills, primarily in English and Spanish however proficiency in additional languages such as Portuguese is highly suggested.

• Bachelor’s Degree/Higher diploma from a recognized learning institution; 

• 3-5 years related work experience (e.g. administration, reporting, research & data, supplier/customer support, call centres);

• Excellent ability to manage time effectively and juggle multiple priorities at one time;

• Advanced computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;

• Self-starter, excellent time management skills and the ability to adhere to assigned deadlines;

• Solutions-first attitude, self-motivated to proactively engage with our suppliers through multiple channels;

• Builds productive and stable working relationships internally and externally in the interest of supporting our suppliers needs; 

• Possess intermediate to advanced regulatory knowledge in order to consult with suppliers in providing requested information;

• You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment;

• You are naturally curious about technology or how things work;

• You are diligent and detail-oriented- you pay high attention to detail and you double-check everything;

• You have grit- you are conscientious, will always work towards providing solutions over excuses and are dedicated to achieving excellence and driving results;

• You consider yourself a lifelong learner - you have an insatiable thirst for knowledge, are always striving to self-improve, and are coachable;

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions. Assent is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.  

We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.