Technical Services Consultant

Job Description

As a Technical Services Consultant (“TSC”), you will play a critical role in supporting the successful implementation of our SaaS products. You will function as the integration subject matter expert, working under the guidance of the Technical Services Lead (“TS Lead”), to collaborate closely with the Delivery Services Organization and directly engage with clients to ensure seamless project delivery. This client-facing role requires a blend of technical proficiency and communication skills, as you will lead meetings, troubleshoot issues, and provide expert guidance on various integration methods and data migration/conversion strategies. Additionally, the TSC will support production clients by offering technical services and may take on development tasks (as needed).

This position is remote (work from home), with a minimal travel requirement.

Job Responsibilities

• Lead/manage connectivity and access efforts throughout an implementation project (reference: Allowed Listing [whitelisting]; SSO (SAML 2.0); and credentialing for SFTP, VPN, and Database)
• Lead requirements and technical discussions in front of clients, including technical specifications, business process review and impact, ETL process, and solution design
• Provide technical guidance and support to staff and clients, serving as a technical liaison to clearly facilitate and translate specifications between business and technical staff
• Conduct review and analysis for validity and quality on data provided via integrations
• Communicate clearly to TS Lead and/or Project Manager surrounding prioritization, capacity, status reports, and blockers
• Learn and know our offerings and functionality
• Support product troubleshooting and issue triage
• Provide technical services to Product Management/Client Support (as needed)
• Complete assigned development tasks (as needed)
• Perform other related duties as assigned to meet the ongoing needs of the organization

Required Skills

• BS in Computer Science/Engineering or relevant work experience
• Significant client technical consulting experience, including analysis, design, and support of integrations and/or software
• Experience in the Higher Education industry, preferably Financial Aid Office experience and knowledge
• Excellent verbal and written communication skills
• Experience with a broad range of technology and platforms, with a proven ability to quickly learn and adapt to new frameworks, platforms, systems, and technologies
• Experience with B2B data integrations, including ETL and Web Services
• Experience leading discussions with both business and technical staff to analyze and determine solution design, processes, and requirements
• Experience working collaboratively to whiteboard solutions in front of a group
• Strong analysis, problem solving, and critical dynamic thinking skills
• Working experience with: SQL, SQL Server, XML, schemas, relational database, Atlassian Jira/Confluence, and Microsoft SharePoint/Teams/Word/Excel (Nice to have: JavaScript, Form Building, VTL, Bitbucket, Azure Data Factory)

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Additional Information

We provide comprehensive benefits, including but not limited to, medical, dental, vision, LTD, STD, AD&D, and Life insurances as well as a 401k match and FSA/HSA options.

Attain Talent is committed to fair and equitable compensation practices. Individual base salary for this position is unique to each candidate and will be commensurate with experience, education, and skills, ranging from $95,000 - $110,000.

Interested in this position but the compensation isn’t quite right? Let us know your expectations, and we’ll see if we can make it happen based on your qualifications.