GENERAL PURPOSE:
Utilize underwriting expertise, strong communication, and problem-solving skills to ensure that Workers' Compensation insurance policies are underwritten profitably, fairly, and accurately. This role is dedicated to creating a preeminent experience for our agents and customers while leveraging data and technology to drive intelligent risk selection.
ESSENTIAL DUTIES / RESPONSIBILITIES:
Product Expertise
- Apply comprehensive Workers Compensation knowledge to review applications and policies, ensuring that exposures are classified correctly and accurately priced, while following appropriate state rules (NCCI or independent bureau states) and statutes.
- Exercise assigned underwriting authority to assess, select, and price risks to meet profitability and portfolio mix goals.
- Maintain a deep understanding of Workers Compensation Insurance, staying current with industry trends, regulations, and best practices.
Customer & Agent Advocate
- Educate and guide customers and agents through the complicated world of workers’ compensation insurance, ensuring policies are written accurately and that they understand their coverage.
- Partner with agents to identify and implement opportunities for business growth through effective communication and collaboration.
Innovator
- Collaborate with our cross-functional team to identify and share customer pain points, helping drive solutions that continually improve customer satisfaction and align with our philosophy of an easy, straight-through experience.
- Assist with continually improving internal processes with a strong emphasis on efficiency, value creation, and waste reduction.
Decision Scientist
- Support data analytical efforts to support the Underwriting approach to workers’ compensation policies and assist in identifying actionable insights for agents and customers.
- Maintain a deep understanding of Workers' Compensation Insurance, staying current with industry trends and regulations.
Sales Executive
- Drive new business growth by leveraging sales techniques to build strong relationships with partners, customers, and agents, guiding them effectively through the sales process.
ADDITIONAL DUTIES:
- Participate in MGA launch activities, to ensure continued profitable growth and smooth transition to “steady state”.
- Participate in customer worksite visits, agency visits and other key business meetings.
- Serve as a trusted underwriting expert on projects and committees throughout the organization.
- Perform other duties as assigned.
MINIMUM QUALIFICATIONS:
In addition to the competencies outlined below, a successful candidate should meet the following requirements:
Qualifications:
- 3+ years of Workers' Compensation experience, with at least 1 year of direct experience in underwriting accounts, and demonstrable knowledge of NCCI rules and state statutes.
- Proven ability to exercise sound independent judgment in risk selection and pricing decisions.
- Experience using data analytics and pricing tools in an underwriting capacity.
- Excellent interactive communication and relationship-building skills with the ability to clearly convey complex information to varied audiences (customers, agents, internal partners).
- Demonstrated initiative and customer focus, with a relentless drive to achieve profitable results.
- Professional designations (e.g., AU, CPCU, AINS) a plus.
Competencies
- Interactive Communication - Communicates complex issues clearly and credibly with varied audiences; presents information effectively and professionally to secure support for ideas or initiatives.
- Strategic Thinking - Solves routine problems and identifies customer pain points, expectations, and needs; participates in team collaboration to find solutions for moderately complex challenges.
- Impact and Influence - Uses rational approaches to comfortably drive negotiation with customers and agents.
- Initiative - Takes steps to complete a job; demonstrates consistent effort to achieve results.
- Customer Focus - Genuinely cares about our customers; empathizes with individuals of various backgrounds and situations, with a positive, solution-oriented mindset.
- Expertise - Navigates moderate complexity underwriting scenarios and key stakeholder relationships with guidance from senior team members.
WORK ENVIRONMENT/ PHYSICAL ACTIVITIES:
- Regular attendance required.
- Extensive telephone and computer work in a virtual work environment.
- Occasional stakeholder visits.
- Potential need to Travel (within the US), but will be sporadic.
WHAT WE OFFER:
- Flexible PTO
- Generous parental and caregiver leave
- 401K match
- Excellent medical, dental, and vision plans
- Remote-first culture
- Annual $1000 tuition reimbursement stipend
- And more!
DISCLAIMER:
This description is not an exhaustive list of all duties, responsibilities, or qualifications associated with this job.
