If residing within commutable distance to one of our offices, a hybrid schedule would be required (3 days in office, 2 days work from home). Candidates within commutable distance are preferred, but those outside of commutable distance (but still residing in Australia or New Zealand) may be considered on a remote basis. Please note: this role requires full working rights in Australia without the need for current or future sponsorship.
This position requires being fluent in English AND at least one of the following languages: Japanese, Mandarin, Cantonese, or Malay.
SUMMARY
The QHSE Audit Support Professional plays a crucial role in guiding Avetta clients and contractor/supplier members through the pre-qualification and audit process, providing expert explanations and coaching on QHSE Audit requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Support and Clarification:
- Proactive support and outreach for Avetta customers
- Create and enhance Avetta audit resources
- Provide clarification on gap assessments for contractor/supplier HSE management systems, programs, and protocols
- Apply risk and hazard assessment methodologies across various industries serviced by Avetta (e.g., Oil & Gas, Petrochemical, Industrial, Communications, Facility Management, Construction, Mining, Aviation, Transportation, Marine/Maritime Operations, and Rail)
- Coaching and Development:
- Coach contractors/suppliers in developing policies/procedures based on regulatory requirements
- Customer Interaction:
- Respond promptly to customer inquiries
- Handle and resolve customer concerns promptly and professionally
- Perform customer safety exposure and hazard verifications
- Record details of inquiries, comments, and complaints
- Record details of actions taken
- Communicate and coordinate with internal departments
- Follow up on customer interactions
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Performs other duties as assigned.
- May be required to attend training, meetings, or seminars.
- Required to travel in the event of customer or client meetings
IDEAL QUALIFICATIONS:
- Education: Bachelor's degree in a relevant field preferred.
- Regulatory Knowledge: Proficient understanding of agencies such as EPA, MSHA, NFPA, NIOSH, ANSI, ISO, etc.
- HSE Experience: 8 years of industry QHSE experience is required.
- Technical Proficiency: Aptitude for learning online software systems; working knowledge of PC systems, preferably Windows.
- Communication Skills: Excellent professional communication skills, both written and oral; bilingual proficiency is a plus.
- Interpersonal Skills: Strong interpersonal skills with the ability to interact effectively with staff, members, and other stakeholders.
- Analytical Skills: Strong problem analysis and problem-solving abilities; attention to detail and accuracy.
- Time Management: Excellent time management skills; ability to work under intensive deadlines.
- Conceptual Thinking: Ability for conceptual thinking and understanding of other major areas of the company.
- Sales and Customer Service Knowledge: Understanding of sales, customer service, and business development to integrate concepts and theories.
- Team Collaboration: Ability to communicate and integrate information effectively in both one-on-one and group settings.
#LI-Remote
