Customer Success Partner, Agency
•Creatoriq· 1d
🎧 Support⏰ Full-time👔 Executive💰 $82k-98k🇺🇸 Los Angeles, USA
1d ago
Backblaze·3 days ago
About Backblaze
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back and blaze forward with the full power of the open cloud in their hands.
Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $125m in revenue and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.
But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Director, Enterprise Support to join our team!
Backblaze is at an inflection point. Our enterprise customer base is growing fast, our Technical Account Manager team is delivering exceptional results, and the opportunity in front of us demands that we invest in the leadership and infrastructure to match that momentum.
We're looking for a Director of Enterprise Support to lead and scale this function. You'll own how we deliver support to our most strategic customers — setting the standard for what excellent enterprise support looks like at Backblaze, developing a team of highly skilled Technical Account Managers, and building the operational foundation that lets us grow without sacrificing quality.
You'll report to the Senior Director of Customer Support within the broader Customer Success organization and lead a team of 7–8 Technical Account Managers. This is a people and business leadership role — the TAMs bring deep technical expertise, and you bring the operational rigor, coaching, and strategic vision to elevate the entire function.
This is a specific hire for a specific moment. We need a seasoned operational leader who knows how to scale a high-performing team — someone who brings structure and strategy without slowing down what's already working.
| Dimension | What We're Looking For |
| Operations background | You've scaled a service delivery function before. You know how to build operating models that hold up under growth and how to get a team performing consistently at a high level. |
| People leadership | You've led teams of technical individual contributors and know how to develop, retain, and get the best out of people who are deeper in the technical weeds than you are. |
| Enterprise experience | You've worked with large, complex enterprise customers and understand the stakes, the expectations, and the relationship dynamics that come with it. |
| Process builder | You know how to build structure that scales without creating bureaucracy. You make teams faster and more consistent — not slower. |
| Cross-functional influence | You've driven alignment across Engineering, Product, Sales, and Customer Success without direct authority. You build credibility through clarity, follow-through, and results. |
| Data orientation | You use data to understand what's working, what isn't, and where to focus. You're comfortable building reporting frameworks and presenting operational performance to senior leadership. |
| Comfort with ambiguity | You thrive in a fast-moving environment. You ask good questions, move with incomplete information, and make sound judgment calls under pressure. |
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below.
The base pay range for this position is $160,000 - $175,000
At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.
To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.