• Acting as a team lead for Collections Coordinator roles

• Performing collections outreach for a portfolio of at least $40M, while always striving to exceed collection goals, lower DSO, and meet or exceed individual KPIs

• Having a sound judgment of industry, market trends, and internal processes to form an intelligent approach towards the escalation of collection issues

• Researching and reconciling misapplied or unapplied cash

• Completing assigned month-end tasks accurately and timely

• Strategically approaching customers to limit Basis' exposure and mitigate risk

• Accurately and consistently documenting all collections efforts in Basis' financial system, Netsuite

• Performing daily cash application timely and with 100% accuracy

• Reviewing customers financial position and credit-worthiness using different tools and resources

• Providing backup coverage as needed

• Proactively engaging in periodically reviewing and updating existing policies and procedures

• Providing Raving Fan service to customers and colleagues

• Working with Billing and Sales to resolve customer issues timely

• Assisting with special projects for the Manager or Director as needed

WHAT YOU BRING TO THE TABLE

• Thoughtful approach to collaboration, design, and decision-making that prioritizes equity, access, and continuous learning.

• Commitment to creating inclusive, respectful environments where all voices are valued and supported.

• 2-3 years of relevant work experience

• College degree in Business, Finance, Accounting, or similar

• Previous strong cash application and credit card experience, at least 2-3 years of working knowledge

• Previous accounts receivable and collection experience, at least 2-3 years

• Strong negotiating and problem-solving skills

• Excellent written and oral communication skills

• Strong knowledge of excel. 

BONUS POINTS

• Spanish bilingual skills are a plus, but not required.