About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
The Role:
We are seeking a highly experienced and strategic Staff Machine Learning Engineer to join our AI & Data Science team. This is a senior-most individual contributor role where you will be responsible for owning the end-to-end Machine Learning Development Lifecycle (MDLC). You will architect, build, and deploy production-grade, scalable ML systems that transform massive volumes of user-generated content into actionable insights for our customers. This position requires a proven track record of solving complex, unstructured data challenges and a deep expertise in building robust, high-performance systems on the AWS cloud.
What You'll Do (Responsibilities)Architect and Innovate:
Lead the design, development, and deployment of complex, production-grade ML systems and data pipelines, particularly for Natural Language Processing (NLP) and Generative AI applications.
Solve High-Complexity Problems: Serve as a domain expert in the application of AI to solve core business challenges, including sentiment analysis, content moderation, product recommendations, and personalized search.
Technical Leadership: Drive innovation by identifying and addressing high-impact technical challenges and long-standing technical debt within our ML and data infrastructure.
Mentorship and Standards: Provide technical mentorship to other engineers on the team and beyond, raising the bar for engineering excellence, maintainability, and best practices across the organization.
Cross-Functional Collaboration: Collaborate closely with Data Scientists, Product Managers, and other engineering teams to translate complex business requirements into robust, data-driven ML solutions.
Operational Excellence: Implement and oversee MLOps practices, including automated CI/CD pipelines, model monitoring, and governance, to ensure our systems are reliable, reproducible, and performant at scale.
Observability: Implement robust observability frameworks to proactively detect and diagnose issues like model drift, data quality anomalies, and performance degradation in production.
What You'll Bring (Required Skills & Experience)Experience:
Minimum of 8+ years of experience in Machine Learning Engineering, Applied Machine Learning, or a related field, with a proven track record of building and maintaining production models.
MLOps & AWS: Expert proficiency with the AWS ecosystem for MLOps, including a deep understanding of how to architect solutions using key services like Amazon SageMaker, S3, AWS Step Functions, AWS CloudFormation, Amazon CloudWatch, Amazon Managed Streaming for Apache Kafka (MSK), and Amazon Bedrock.
Technical Expertise:Deep expertise in building and deploying scalable solutions for NLP, including experience with challenges such as sarcasm detection, polysemy, and managing multilingual data.
Experience with a variety of ML algorithms and models, including traditional supervised and unsupervised learning, deep learning, and modern Generative AI techniques (e.g., LLMs, RAG, Prompt Engineering).Proficiency with ML frameworks and libraries such as PyTorch, TensorFlow, and scikit-learn, with an ability to adapt and tune open-source or pre-trained models.
Software Engineering & Observability: A strong understanding of core software engineering principles, including design patterns, data structures, testing, security, and version control. Experience with continuous integration (CI/CD) and regression testing. You should be able to apply model observability practices for faster issue detection and root cause analysis.
Problem-Solving: The ability to translate complex business problems into viable technical solutions and communicate findings to stakeholders in non-technical terms.
Software Engineering: A strong understanding of software engineering principles, including design patterns, data structures, testing, security, and version control.
#LI-Hybrid
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
As part of our hiring process, a background check will be conducted. This will be done with your consent and will only include information relevant to the job.
