We Speak Safety and Efficiency:

In September of 2024, Bestpass, Fleetworthy, ExpressTruckTax and Drivewyze rebranded as Fleetworthy. This rebrand reflects our ongoing mission to simplify fleet safety, compliance, and toll management under one unified brand.

Fleetworthy is revolutionizing road safety and fleet management with a command center for safety, compliance, and efficiency. Our connected suite provides real-time insights and control, enabling customers to maximize efficiency, reduce risk, and save money.

With technology that unifies safety, compliance, toll management, weigh station bypass, and more, Fleetworthy empowers organizations to perform at their best. We simplify operations to ensure every vehicle and driver is not just compliant, but beyond compliant. Supporting millions of drivers and vehicles, Fleetworthy is leading a new era in road safety and fleet technology.

At Fleetworthy, you’re in the driver’s seat!

Job Purpose

As an Implementation Specialist, you’ll play a vital role in setting new customers up for success by delivering services that enhance road safety and streamline back-office operations. By guiding clients through a seamless onboarding process, you’ll help them unlock the full potential of their fleet operations, building strong partnerships and ensuring their long-term satisfaction. You’ll be partnering with high-performing teams including other implementation specialists, account executives, customer success managers as well as subject matter experts across all services.

The successful candidate will have exemplary communication and strong project management skills with an eye for detail. The candidate will need to be a self-starter, a problem solver and have the ability to apply concepts to a variety of situations to help customers reach their desired outcomes.

Essential Duties and Responsibilities

New Account Implementation:

Collaborate with clients to understand stakeholder expectations and fleet operations while forming relationships with key team members.
Gather and organize data required for Fleetworthy services.
Set up new customer accounts.

Client and Internal Collaboration:

Partner with the sales team to align purchased services with client needs.
Coordinate with third-party partners, vendors, and agencies to establish client and Fleetworthy access.
Work with internal operational teams to ensure alignment on client expectations and service delivery.

Account Management and Communication:

Ensure services and billing are initiated promptly.
Document and participate in client meetings and conference calls.
Respond promptly to customer and internal communications, ensuring requests are addressed effectively.
Proactively communicate with clients to gather information and provide account updates.

Process Development and Maintenance:

Support the creation and maintenance of documented procedures for implementation processes.
Provide input on project estimates and timelines.
Maintain current work-in-progress records and archives.

Experience and Competencies

Bachelor’s or Associate’s degree in Business or Business Management, or equivalent work experience.
Minimum of 3 years of experience in client services or project management.
Proficiency in MS Office (including Excel) and CRM systems.
Strong communication, listening, and presentation skills.
Analytical thinking, problem-solving, and attention to detail.
Excellent organization and time management skills.

What Drives Us to Work Every Day:

We pride ourselves on making a difference, for our employees, clients, and their businesses.
We accept team members for who they are and what they bring to the table.
We are proud to build all our relationships based on transparency and trust.
We are a team of energetic and curious individuals passionate about the work we do every day!

Our Core Values – We are 1TEAM

People 1st - People 1st! We win as a team by collaborating, having each other’s backs, and bringing out the best in each other. We always treat others as they would like to be treated.
Trust - We inspire trust by delivering on our promises, owning outcomes, being transparent in our communications, and acting with integrity.
Every Trip Matters - Because every trip that our customers take is important to them, it's important to us. Whether it is a load being hauled across the country or a service vehicle traveling on a toll road, our customers count on us to deliver the right expertise, software, and data to make every trip safe, efficient, and productive.
Always Innovating - We solve for the customer and focus on outcomes. We are nimble in our approach. When we fail, we fail fast and learn from it. We are here to disrupt, not to fit in.
Mindset - We are committed to a growth mindset. Our efforts and attitudes are what determine our abilities. We embrace good criticism. We seek new challenges. We never stop learning.

About Bestpass: Bestpass is a comprehensive payment platform provider and leader in toll management solutions for commercial fleets of all sizes. Bestpass saves fleets time and money by consolidating payments and providing insight into cost per vehicle. Bestpass, founded in 2001, covers 100% of major toll roads across the U.S., supports more than 30,000 customers, and processes over $1.5 billion in toll transactions annually. Bestpass offers a range of toll coverage options for owner-operators, regional fleets, and national fleets, as well as customized solutions for specific needs.

About Fleetworthy Solutions: Fleetworthy Solutions, Inc. provides DOT safety and regulatory compliance services to commercial fleets that take them Beyond Compliant. Fleetworthy combines exceptional client service, advanced technologies, and more than 40 years of transportation industry expertise to make sure that drivers and assets are truly fleetworthy. The company helps private fleets, for-hire carriers and third-party logistics companies of all sizes surpass compliance of federal, state, and local regulations and streamline processes to reduce costs and mitigate risks.

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations

Implementation Specialist

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