Senior Solutions Engineer, DACH
•Mural· 16h
🎧 Support⏰ Full-time⭐ Senior🇮🇪 Ireland
16h ago
Beyondmenu·about 18 hours ago
About the Client Success Team
Our Client Success Team is not traditional customer support—and not just sales.
We are growth partners.
Our mission is to drive customer retention and measurable business outcomes (e.g., order growth, repeat rate improvement) through:
Data insights
Strategic execution
Cross-functional collaboration
We act as trusted digital growth advisors to our clients.
Role: Customer Success Consultant
You will serve as a long-term strategic partner to restaurant clients, using data + insights + execution to help them:
Increase online orders
Optimize operational performance
Unlock long-term growth
You’ll also play a key role in strengthening our internal understanding of market trends and customer behavior.
Maintain structured client records in Salesforce (milestones, progress, interactions)
Develop proposals and collaborate using Google Workspace (Docs, Sheets, Slides, Gmail)
Analyze key metrics (order trends, conversion funnel, retention) using data tools such as Databricks
Identify growth opportunities and recommend actionable strategies
Execute with a results-oriented mindset, driving measurable outcomes
Act as a bridge between clients and internal teams (Product, Engineering, Marketing, Sales)
Monitor market trends and share competitive insights
Strong English communication skills (written and verbal)
3+ years of experience in customer success, consulting, or sales (SaaS or tech preferred)
Data-driven mindset; comfortable with Excel / Google Sheets (Salesforce / BI tools are a plus)
Strong problem-solving and structured thinking skills
Self-driven, highly accountable, and able to manage multiple priorities
Comfortable with remote work and U.S.-aligned working hours