The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform.
The Regional Operations Director provides strategic leadership and direction to all patient-facing non-clinical teams in their respective region. The Regional Operations Director holds joint responsibility with their Regional Medical Director for the business and financial performance of their region, including joint-ownership of the region’s P&L. This position works closely with leaders across other departments in evolving workflows, patient experience standards, policies and goals, conducting staff meetings, evaluating staff and operational performance, and setting budgets. The Regional Operations Director is responsible for motivating both their direct reporting team and matrixed team members to deliver measurable, on-target, and cost-effective results that further the mission of Bicycle Health. Key operational indicators that the Regional Operations Director will be accountable to include, but are not limited to regional patient growth, enrollment, engagement, retention, and NPS. This will require working across departments to ensure their region hits monthly business goals in line with financial objectives.
You can expect to work on:
Strategic & Operational Leadership
- Co-develop and implement regional strategies aligned with overall business objectives
- Review, assess, and report out on regional operational metrics and take accountability for closing gaps when targets are missed and identify areas for improvement.
- Partner with Regional Medical Director to make data-informed decisions regarding processes and operations to improve regional performance and patient experience across all interaction channels.
- Manage the daily operations within the region to enhance efficiency and productivity.
Team & People Management
- Provide guidance, training and support to regional managers and other staff members
- Oversee the hiring, training, and performance evaluations of regional staff, fostering a high-performance work culture.
- Partner with the Sr. HRBP to identify and resolve performance issues within the team.
- Identify challenges, analyze root causes, and implement effective solutions to resolve conflicts and improve team processes.
- Drive innovation by identifying opportunities to enhance team efficiency, effectiveness, and productivity.
- Ensure all team interactions align with Bicycle Health’s CICARE model for patient and employee engagement.
- Build and empower a strong, inclusive multi-disciplinary team that delivers a best in class patient experience and stays focused on top operational priorities.
Financial & Resource Management
- Co-own the regional P&L with Regional Medical Director in addition to all other regional business operations.
- Prepare, manage, and approve budgets for the region, controlling costs and ensuring expenditures are within budget.
- Allocate resources effectively to maximize productivity and profitability across the region
Stakeholder Relations & Compliance
- Build and maintain positive relationships with key stakeholders, including patients, customers, and partners, within the region.
- Communicate effectively through storytelling to convey value proposition for patients and the business to engage key stakeholders to address current pain points and drive towards the company's mission.
- Ensure all regional activities and operations adhere to company policies and procedures, as well as relevant local, state, and federal regulations.
- Serve as the regional escalation point for questions or issues while working across Finance, People Ops, Partner Engagement, Product Management, and Engineering to ensure successful patient outcomes.
- Serve as a liaison between regional offices and executive leadership, providing valuable market insights and facilitating alignment with organizational objectives.
- Demonstrate a strong business sense and ability to incorporate and balance patient, business, and technical priorities to create desirable, viable, and feasible solutions.
- All other duties as assigned.
Qualities we're looking for:
- Proven experience in a senior-level Patient Operations, Clinical Operations, or Customer Support role at a high growth healthcare delivery organization.
- Must have at least 5-8 years experience directly managing staff.
- Data-driven, patient-first decision maker with strong operational and financial acumen in a healthcare delivery environment.
- Excellent team-building, adaptable leadership, and cross-departmental communication skills in a remote-first environment.
- A proven track record of driving operational improvements and streamlining processes.
- Ability to lead and implement organizational changes and new initiatives smoothly.
- Skilled problem solver who is capable of working in a fast-paced environment and managing competing priorities alongside a clinical counterpart.
- Comfort context switching to synthesize information and lead discussion with diverse stakeholders, including clinicians, front-line personnel, and senior executives.
- Expert in time management and planning in an environment where flexibility is needed to adapt to the industry and business needs.
- The ability to set a vision, execute on a strategy, and roll up your sleeves to get into the details when necessary.
- Deep analytical, pragmatic and adaptable mindset, with the ability to evaluate complex data and make recommendations.
- Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs.
Compensation and Benefits:
- Target Pay Range: $150,000-190,000 annually - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
- Health benefits (Medical, Dental and Vision).
- Discretionary time off, paid sick time, holiday pay, paid parental leave
- Talented and fun coworkers who are passionate about addiction treatment.
- The opportunity to be part of a mission driven company and make a difference in patients’ lives.
This is a full-time (40hrs per week) remote position.
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About Bicycle Health:
Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We’ve grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all.
Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.
