The VP, Payment Operations leads the strategy definition and execution of Billtrust’s Payment Programs, overseeing onboarding, operation, support, risk / fraud, billing and settlement operations across all payment types and via all third-party relationships. This position is responsible for ensuring scalable, secure, accurate, compliant and efficient day-to-day operations supporting movement of +$130 billion in annual payment volume. The VP, Payment Operations supports a cross-functional team seeking to sell, grow and service payment volume enabling the sales, implementation, support, and finance teams at Billtrust to achieve maximum adoption of Billtrust’s payment programs.
What You'll Do:
- Plan, direct, coordinate, and oversee operations activities related to Billtrust products and Payment Programs, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization
- Promote an increase in departmental productivity and efficiency, effectiveness, and overall profitability through vendor relationships, internal coordination, active monitoring of team activities, and continuous process improvement
- Drive innovation and appropriate use of new technologies, fintech/banking partners, and/or internal platforms to ensure best in class operations in payment services for customers, partners, as well as potential new revenue-generating opportunities
- Architect and execute operational transformation initiatives to enhance efficiency, reduce manual processes, and drive straight-through processing rates across all payment types.
- Establish and monitor key performance indicators (KPIs) including transaction success rates, settlement accuracy, processing times, fraud rates, and customer satisfaction metrics
- Lead efforts to ensure enterprise-wide compliance with all applicable regulations including PCI DSS, NACHA Operating Rules, card network policies (Visa, Mastercard), ACH regulations, wire transfer requirements, and emerging payment rails
- Lead enterprise risk assessments and manage business continuity planning for payment operations. Ensure 24/7/365 operational readiness for real-time payment processing requirements.
- Create strategic vision and collaborate with senior and/or executive leadership to define and ensure success of strategy in alignment with organizational objectives
- Serve as an escalation point for highly complex, priority issues. Provide direction and guidance to assist with successful resolution
- Collaborate with product and development teams, providing insight related to payment operations, card network rules, third party vendors, etc.
- Build, lead, and develop high-performing payment operations organization spanning multiple functional areas and layers.
What You'll Bring to the Team:
- Bachelor's Degree or equivalent experience, advanced degree preferred
- +10 years of progressive experience in payment operations, with minimum 7 years in leadership roles managing large-scale payment portfolios
- Proven track record managing payment volumes exceeding $50 billion annually across full customer lifecycle (onboarding, operations, support, settlement)
- Ability to exercise discretion and independent judgment in making decisions, and interact effectively and positively with all levels of the organization or vendors/partners
- Deep knowledge of procedures, processes, policies, and regulations across card and payment space, in particular B2B credit card and ACH modalities
- Previous experience at a payment processor – financial institution, fintech, or payment infrastructure provider
- Superior understanding of merchant acquiring, payments funds flows, interchange dynamics
- Ability to communicate and collaborate cross-functionally, with various levels above and below, internally and externally, and to technical and non-technical audiences
- Demonstrated financial acumen to manage pricing programs, interchange qualifications, cash flow forecasting, cash conversion cycle, etc.
- Established background in promoting a proactive risk culture and driving control initiatives, including knowledge of regulatory requirements
- Excellent written and oral communication skills including presentation experience to large and diverse audiences of all levels of an organization
- Entrepreneurial mindset and a results-driven attitude
The expected base salary range for this position is $236,000 - $272,000 annually.
Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for additional incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Billtrust, we celebrate and support diversity and are committed to creating an inclusive environment for all employees. So, if your experience aligns but doesn't exactly match each and every qualification, apply anyway. You may be exactly what we are looking for!
What You'll Get:
- Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide!
- A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
- Flexible Working Hours: We support your lifestyle- the results are what count.
- Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
- Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
- Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
- Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow.
- Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
- Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
- Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
Who We Are:
Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes. #LI-Remote
