Responsibilities

Wallet Management:

Crypto wallet product owner role, offer industry wide leading CEX crypto deposit withdraw safekeep service.

Oversee daily operations of exchange wallets, including deposits, withdrawals.

Monitor blockchain transactions to ensure timely processing and resolve delays or failures

Maintain operational uptime of exchange wallets

Coordinate and complete network upgrades, token events and testing with no issues

Risk Mitigation & Compliance:

Monitor Internal Alerts and collaborate with internal stakeholders and external parties to react to incidents and implement safeguards.

Continuously review existing risk and controls to prevent potential future impact to the firm or users

Process Optimization:

Review internal processes and simplify or automate processes to enhance efficiency and users experience

Analyze competitor product and industry trends to identify potential product/process enhancements

Cross-Functional & External Collaboration:

Work with Customer Support to resolve wallet-related user inquiries

Drive the strategy and partner with Stakeholders across various departments to solve customer pain-points and enhance our product user experience

Communicate and collaborate with regulators, auditors and external parties

Business Growth

Drive the CEX business growth strategy and develop/integrate new products to increase market share

Requirements

• 5+ years in crypto wallet operations, blockchain infrastructure, or a related role
• 8+ years of experience in Product/Operations Management
• Familiarity with various blockchain technologies notwithstanding EVM, Polkadot, Cosmos, etc. 
• Familiarity with on-chain analysis tools, DeFi protocols, and new projects
• Familiarity with wallet infrastructure such as nodes, signing services and wallet custody models (Hardware wallet, MPC, HSM, KSM, Embedded Custody) 
• Excellent problem-solving and communication skills
• Ability to stay calm in pressure situations and make clear decisions with thorough impact analysis
• Ability to thrive in a fast-paced, 24/7 crypto environment, passionate and self starter
• Tradfi experience in Issuer Services & Custody is a plus