Responsibilities

• Support and optimize existing banking and fiat wallet channels by working cross-functionally with internal teams and external partners to improve conversion rates, transaction performance, and overall user experience.

• Manage daily fiat payment operations across bank transfers, local payment rails, and PSPs, including monitoring transaction flows, success rates, reconciliations, and resolving operational issues such as delays, failures, and process gaps.

• Improve and scale fiat operational workflows to reduce friction in the deposit and withdrawal journey, enhance efficiency, and implement automation, tooling, and system improvements where appropriate.

• Drive fiat growth through go-to-market initiatives, local business development, and partnerships, while leveraging user feedback, community insights, and competitor analysis to optimize product, marketing, and operational strategies.

• Partner closely with Product, Engineering, Risk, Compliance, and other stakeholders to support regulatory adherence, KYC/AML and fraud-related processes, new feature launches, market expansion, and reporting on key performance metrics and operational insights.

Requirements

• Bachelor degree or above, prefer majoring in finance/International Business, and have 5+ years experience in payment industry or relevant fields

• Payment Experience with LatAm local channels 

• Previous operational experience with banking/wallet channels will be a plus

• Interested in Cryptocurrencies, Blockchain and trading or finance/banking/payments industry

• Strong analytical and detail-oriented mindset with excellent stakeholder management and communication skills

• Data-savvy, understand basic metrics of operations

• Ability to troubleshoot and discover answers quickly and effectively

• Capable of working under pressure