Solutions Engineer- EMEA
•NetBox Labs· 3h
🎧 Support⏰ Full-time📈 Mid Level💰 £75k-110k🇬🇧 London, UK
3h ago
Blackduck·5 months ago
Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
Software Products can have defects. We help customers identify them and eliminate their impact so they can focus on their primary job! Our products involve highly sophisticated, cutting-edge software algorithms to detect critical defects and security vulnerabilities in source code. Therefore, our technical support issues can be highly complex --- solving them requires intelligence, intuition, insight, and true technical expertise.
We seek a motivated Technical Support Engineer with C/C++, C#, and/or Java programming experience for Federal customers. We want to hire people who are eager to help the best engineers from the world's top companies (our customers) solve complex problems in their source code and development environments. If you have this programming knowledge and a passion for helping find solutions for software quality and security needs, then Black Duck is the right place for you.
Key Responsibilities:
The Technical Support Engineer will be responsible for resolving customer problems. In this role, you will work closely with your peers, R&D and application/technical support staff to provide high-quality support to our customers.
Essential characteristics of this position include:
Qualifications and Experience:
o Must be able to tailor content to meet the needs of the client
o Ability to communicate effectively to Sr Management
o Think creatively and demonstrate resourcefulness
o Ability to quickly break down complex problems and develop a resolution strategy
o Extensive technical expertise; Determine the root cause of issues
o Have a case and queue management strategy
The actual compensation offered will be based on several job-related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request.
Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.