Role: Product Manager

Base Salary: $98,000 - $110,000

Description: As a Sr. Product Manager at Blackthorn, you'll own significant product areas end-to-end, shaping strategy, driving delivery, and influencing the roadmap across our Salesforce-native suite. You'll bring a strong point of view, lead cross-functional collaboration with confidence, and serve as a go-to resource for both your product domain and the customers it serves. This role is for someone who operates with a high degree of autonomy, thinks beyond features to outcomes, and mentors those around them.

What you’ll do

Product Strategy & Ownership

• Own the strategy, roadmap, and delivery for one or more significant product areas within Blackthorn's suite
• Define and prioritize outcomes, not just features, by deeply understanding customer needs, market trends, and business goals
• Develop and maintain a well-reasoned, clearly communicated product roadmap aligned with company priorities

Execution & Delivery

• Lead cross-functional squads through discovery, definition, and delivery of complex product initiatives
• Write clear, thorough product requirements, user stories, and acceptance criteria that set engineering and QA up for success
• Drive Engineering team alignment and ensure your team is focused, unblocked, and moving toward meaningful outcomes
• Own the squad’s delivery cadence, stay close to the work, track commitments, and actively remove blockers before they compound.
• Work fluently in Blackthorn’s AI-first development environment, using AI tooling to accelerate discovery, documentation, and delivery.
• Use product analytics and qualitative research to validate decisions and continuously improve shipped product

Stakeholder & Customer Engagement

• Act as the primary product voice for your domain in conversations with Sales, Marketing, Support, and Customer Success
• Lead customer discovery interviews and synthesize insights into actionable product direction
• Communicate confidently with senior leadership on roadmap, tradeoffs, and progress
• Represent Blackthorn's product perspective with external partners and customers as needed

Team & Culture

• Champion AI tooling and experimentation to improve both internal workflows and customer-facing experiences

What we look for

• Solid experience as a Product Manager in a SaaS product environment, with a track record of owning and delivering complex product areas
• Strong strategic thinking combined with the ability to drive execution through cross-functional teams
• Excellent communication and stakeholder management skills, comfortable presenting to executives and engaging with customers
• Experience using product analytics to inform decisions and measure outcomes
• Enthusiasm and fluency for AI and a proactive approach to finding ways it can improve products and processes
• Proven ability to maintain high delivery velocity within a dedicated squad in an iterative, AI-assisted engineering environment

Nice to Have

• Experience with payments, events, or communications products
• Familiarity with the Salesforce ecosystem (platform capabilities, AppExchange dynamics, customer expectations)
• Deep knowledge of Higher Education, Healthcare, or Nonprofit verticals
• Experience mentoring or leading other PMs
• Experience with mobile applications or event check-in technology
• Background in UX, engineering, or consulting that informs how you work with technical teams