CLIENT SUCCESS MANAGER (Sage 100)
Blytheco’s sales team is on fire and we’re looking to add another red-hot ERP sales guru to the team! This is an incredible opportunity for you to take your sales career to the next level by joining an award-winning Acumatica Gold and Sage Platinum Elite Partner whose reputation for delivering exceptional software solutions and professional services experiences to clients is second to none. As a Client Success Manager, you’ll play a vital role in bringing each extraordinary, digital experience to life.
Utilizing your sizzling sales skills and keen analytical abilities, you’ll collaborate with business leaders across the country, providing them with the guidance, industry insight, and custom software solutions needed to positively transform the way they do business. If you’re a fearless software sales professional who routinely smokes their sales goals, we’ve got a blazing, game-changing opportunity that’s tailor-made for you. Transform your career with Blytheco today. Remote role (USA).
The Growth Opportunity:
Our Client Success Manager will partner with an Account Management Specialist, internal team members and our Partners to provide clients with the fresh tools and robust solutions needed to achieve their business goals.
An Accomplished Client Success Manager Will:
- Partner with the Account Management Specialist and Client Success Team to provide on-going account management to our existing ERP client base and reach sales revenue targets.
- Plan and manage daily, weekly, and monthly schedules to maximize productivity and ensure both proactive outreach and timely follow-ups with clients.
- Prioritize tasks and opportunities based on urgency and importance to meet sales targets and client needs effectively.
- Connect with clients on a regular basis through 90-day client connections. Prepare for 90-day connection calls by appropriately familiarizing yourself with the client. Follow recommended talking points based on business initiatives.
- Partner with our Client Success Teams and software vendors to conduct discovery meetings, targeted at understanding, capturing, and identifying the business requirements and operational objectives of our clients.
- Collaborate with the Client Success Teams to produce professional, timely, and thorough Statements of Work (SOW’s).
- Successfully collaborate with our Client Success Teams to achieve team KPIs, including Net License Revenue, Cloud Revenue, NPS Scores, Retention, and Professional Services.
- Work with both our internal and external teams to create and execute on strategy for add-on solutions and renewals.
- Work with internal and external teams to schedule and host strategic optimization meetings with clients.
- Learn and assimilate product knowledge, target-market, and product positioning for the solutions through online and in-person training. Become an expert in the ERP sales environment.
- Adhere to modern technology sales best practices by prioritizing customer needs.
Commit to professional sales growth by engaging in both manager-led and peer-to-peer call coaching.- Identify clients for cloud migration and successfully produce migration opportunities.
- Attend in-person client meetings, as needed.
Your Daily Journey to Success Includes:
- Opportunity Identification: Proactively identify and develop new opportunities within the existing client base to ensure continuous growth and client satisfaction.
- Client Engagement: Conduct regular touchpoints with existing clients through calls, emails, and meetings to understand their needs and build strong relationships.
- Pipeline Management: Maintain and update the sales pipeline, ensuring accurate forecasting and tracking of sales activities and opportunities.
- Collaboration: Work closely with Client Success Teams to ensure seamless client experience.
- Strategic Engagement: Partner with the Client Transformation Leader to identify opportunities for strategic onsite and remote meetings.
- ROR Prospecting: Identify and engage with ROR (Reseller of Record) prospects via phone or email.
- CRM Hygiene: Ensure CRM hygiene by documenting all touchpoints and opportunities, maintaining up-to-date and accurate client information.
- Sales Coaching: Participate in regular call coaching sessions, both manager-led and peer-to-peer, to continuously improve sales skills and strategies.
- Professional Development: Stay updated on industry trends, sales best practices, and new technologies to enhance selling capabilities.
- Meetings: Attend weekly team meetings, touchpoint meetings with your manager, and company meetings, as required.
Breadth of Knowledge & Experience You’ll Bring to the Table:
- 2+ years of ERP or CRM software sales experience preferred.
- Subject matter expertise across manufacturing, distribution, and services is strongly preferred.
- Exceptional verbal and written communication skills and professional presence and demeanor.
- Outstanding organizational, time management, communication, and listening skills required.
- Occasional travel is required (<10%)
Unique Talents and Traits You’ll Share with the Team:
- A passion for software sales; radiating positive energy and enthusiasm.
- A competitive nature and entrepreneurial spirit fueled by drive and determination.
- The ability to understand prospective buyers’ strategic goals and present clients with unique perspectives.
- Talent for cultivating genuine connections and building trust through candor and transparency.
- A high level of personal and professional accountability.
- Ability to function in a collaborative, team-oriented, matrix environment, and build strong relationships with managers and colleagues.
Benefits and Perks:
We recognize that our success begins and ends with our valued team members, so we pay it forward by offering a comprehensive lineup of benefits & perks that promote health & wellness, work/life harmony and peace of mind.
- Competitive compensation plan (Total Targeted Annual Compensation $95K - $125K)
- Medical, dental, vision coverage
- Company-paid life insurance
- Options for additional insurance coverages
- 401(k) Plan
- Paid Time Off accruals
- Company Paid Holidays
- Work from home opportunity
- Tuition reimbursement and continuous learning opportunities
- Employee Recognition and Leadership Programs
- Annual Company Conference – “Quest for Excellence”
- Employee Referral Bonus Program
- Opportunities to give back to the community by participating in Blytheco’s humanitarian support efforts
- Our award-winning culture
- That incredible feeling of satisfaction that comes from knowing that what you do truly does make a difference!
About Blytheco
Blytheco is the transformation partner of choice, providing business software, consultation, implementation services, education and support. Our focus is creating successful client experiences and positive outcomes. For over 45 years, Blytheco has guided business transformation through thoughtful decisions, trusted relationships, and a focus on client success, all with emphasis on delivering elegant software solutions.
We’ve even won a few employee-centric awards along the way, like being voted one of the Best Places to Work, Top Places to Work and named one of Inc’s Best Workplaces!
