Customer and Logistics Operations Expert

• Coordinate daily logistics operations and monitor service performance to ensure fulfillment of operational targets and customer requirements.
• Monitor and improve customer lead times and support initiatives aimed at enhancing service levels and responsiveness.
• Prepare, coordinate, and facilitate recurring operational performance reviews with internal and external stakeholders.
• Oversee packaging and dispatch processes and ensure compliance with defined operational standards and process requirements.
• Manage customer claims and complaints related to logistics performance, service quality, delivery execution, and lead times.
• Investigate service issues, coordinate corrective actions, and monitor implementation until sustainable resolution is achieved.
• Coordinate recurring performance reviews and operational alignment meetings with logistics service providers.
• Monitor warehouse utilization and capacity levels and coordinate actions to prevent operational bottlenecks and overflow situations.
• Track inventory exceptions, partial stock situations, and related operational risks while coordinating recovery actions.
• Coordinate customer pickup appointments and collection activities to ensure smooth execution and effective communication among all involved parties.
• Act as a central point of contact for logistics-related customer inquiries and operational escalations.
• Analyze operational performance trends and propose improvements to enhance efficiency, service quality, and customer satisfaction.
• Support continuous improvement initiatives aimed at optimizing logistics processes, warehouse operations, and customer service performance.
• Maintain effective communication with internal stakeholders, customers, and logistics partners to ensure alignment and transparency on operational topics.

Education

• Bachelor's degree in Supply Chain Management, Logistics, Industrial/Management Engineering, Operations Management, Business Administration, or a related field.

Experience

• 3-5 years of professional experience in logistics operations, warehouse operations, customer service, supply chain management, transportation, or a related field.
• Experience working with logistics service providers, warehouse operations, and customer-facing supply chain activities.
• Experience coordinating operational processes and driving performance improvements.

Technical Skills

• Strong understanding of warehouse operations, logistics processes, inventory management, and transportation operations.
• Experience managing customer claims, service failures, corrective actions, and continuous improvement activities.
• Knowledge of logistics performance indicators and operational reporting.
• Experience using customer relationship management and operational software tools.
• Strong analytical skills with the ability to identify operational issues and recommend effective solutions.
• Advanced proficiency in Microsoft Excel and operational reporting tools.

Personal Competencies

• Strong communication and stakeholder-management skills.
• Ability to build effective working relationships with customers, service providers, and internal teams.
• Strong problem-solving and analytical capabilities.
• Ability to coordinate multiple operational priorities in a dynamic environment.
• Proactive and customer-oriented mindset.
• Strong organizational skills and attention to detail.
• Ability to drive corrective actions and follow through on operational commitments.
• Continuous-improvement mindset with a focus on service quality and customer satisfaction.
• Ability to influence stakeholders and achieve alignment across different functions and organizations.

What we offer

Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Let‘s grow together - Shape your future with unique career paths and global opportunities.

Internal and external development program/trainings

Coaching mentoring programs aiming your professional growth

Several local or abroad rotation opportunities supporting your professional development

Ownership of challenging projects in a high-performance culture

Let‘s enjoy more - Thrive in a culture of trust that values your wellbeing and empowers you to be your authentic self.​

Flexible working hours and hybrid working options

Flexible benefits and employee discounts

Life and Private health insurance

Medical services, well-being activities

Volunteer social clubs

Shuttle service from key public transport hubs and on-site parking

An inclusive environment built on trust, respect, and psychological safety

Let‘s inspire each other - Innovate with purpose while champion social and environmental responsibility.

We are a non-profit foundation with a sustainable corporate and social purpose

Diverse and positive working environment

A global community built on cooperation, openness, respect, and trust

Global working & networking environment

Generative AI at Bosch that focuses on creativity

Diversity is our advantage

Empowering leadership focused on your growth and open dialogue

Cutting-edge innovation where you work with advanced technologies