Senior Privacy & AI Governance Analyst (Americas)
•NielseniqHybrid· 3h
🏷️ Data Science⏰ Full-time⭐ Senior🇲🇽 Mexico City, Mexico
3h ago
Boschgroup·about 11 hours ago
In this role, you will be part of the creation of a new digital customer service hub in Brazil, established to support Bosch Mobility Aftermarket operations in North America. This strategic initiative aims to expand global customer support capabilities by combining operational excellence, customer proximity, and innovative digital solutions.
You will play a key role in building processes, implementing digital tools, and driving continuous improvement initiatives, while collaborating closely with global and cross-functional teams. Working in a data-driven environment supported by automation and artificial intelligence, you will contribute to enhancing service quality, operational efficiency, and the overall customer experience.
Key Responsibilities:
·Manage customer requests and inquiries through digital support channels, including email, chat, self-service platforms, and back-office processes.
·Ensure cases are handled efficiently, accurately, and with a strong customer focus, while meeting established service and quality standards.
·Support problem resolution, case follow-up, and escalation management in collaboration with internal stakeholders.
·Contribute to a professional, collaborative, and customer-centric team environment focused on service excellence.
#LI-MM1
·Bachelor’s degree completed.
·Knowledge of Microsoft Office, Power BI, and digital tools powered by Artificial Intelligence (AI).
·Experience in customer service, customer operations, process support, process automation, or related areas.
·Experience in international companies or global operations is considered a strong advantage.
·Fluency in English AND French, with excellent written and verbal communication skills.
·Reside in the Campinas region, with availability to work onsite at the office three times per week.
Key Competencies:
·Analytical and data-driven mindset, with experience in KPI analysis, problem-solving, and continuous process improvement.
·Strong customer orientation and commitment to delivering an excellent customer experience.
·Collaborative, organized, and proactive profile, with strong communication skills, results-oriented mindset, and the ability to adapt to dynamic and innovative environments.
Important:
Applicants must submit their resume/CV in English.
We will send you a form to complete shortly. Please keep an eye on your inbox and make sure to look for an email from SmartRecruiters.
Benefícios da Bosch
Informações adicionais
- Vaga elegível para pessoas com deficiência ou reabilitadas
- Não contratamos menores de 16 anos e somos contra o trabalho infantil
- Modelo de trabalho: Híbrido, 3 vezes por semana na empresa
- Área contratante: MA/SLC-LA
Para colaboradores Bosch
- Prazo: 31/08/26
- Sua candidatura pode ser feita internamente pelo site SmartHub
- Após se candidatar, recomendamos informar a sua liderança
- Verifique a elegibilidade desta vaga em nosso Programa de Indicações “Indica Ai” (conforme RCD 12030-000)
Na Bosch, acreditamos que a diversidade é o motor da inovação, por isso, todas as vagas são elegíveis para pessoas com deficiência, em situação vulnerável e grupos minoritários.
Junte-se a nós e sinta a diferença. Work#LikeABosch.
Measured from remote postings we have tracked ourselves — not self-reported survey data.
Based on 4,164 comparable postings with disclosed salaries, last 12 months.
Tracked since January 2026.