Your contribution to something big:
As a a ICP- IQIS Complaint Process Specialist focused on customer claims, you will play a key role in safeguarding Bosch’s reputation for excellence. You will ensure that customer concerns are addressed with precision, transparency, and continuous improvement in mind.
- Lead 8D problem‑solving: Prepare and manage 8D reports for customer claims (0km and field) within the IQIS system.
- Ensure quality compliance: Submit 8D reports for management approval via WorkOn and ensure alignment with quality standards.
- Drive continuous improvement: Assess the quality of 8D reports, identify gaps, and support teams in implementing corrective and preventive actions.
- Monitor performance: Track KPIs related to customer complaints and ensure timely internal follow‑up.
- Collaborate cross‑functionally: Work closely with manufacturing, engineering, and quality teams to ensure robust problem resolution and customer satisfaction.
What distinguishes you:
Education
- Bachelor’s or Master’s degree in Engineering (Mechanical, Industrial, Electronics, Quality, or similar) or equivalent technical experience.
- Background in manufacturing processes is an advantage.
Experience
- Experience in quality engineering, customer complaint management, or structured problem‑solving methodologies.
- Experience in industrial or automotive environments is beneficial.
Know‑how
- Solid understanding of Quality Tools and structured problem‑solving methods (8D, 5Why, Ishikawa, etc.).
- Basic knowledge of industrial standards and quality concepts.
- AI‑related skills, such as:
- Ability to use AI‑powered tools for data analysis, pattern detection, and trend identification in customer complaints.
- Familiarity with machine learning concepts applied to quality improvement and root‑cause analysis.
- Experience using AI‑assisted reporting tools to accelerate 8D creation or automate KPI dashboards.
- Understanding of digital and data‑driven approaches to enhance problem‑solving efficiency.
Languages
- Good command of English, both written and spoken.
- German or other European languages are an advantage.
Working Style & Methods
- Structured, analytical, and detail‑oriented approach.
- Ability to manage multiple tasks and ensure effective follow‑up with stakeholders.
- Comfortable working with digital tools and data‑driven systems.
Personality
- Strong communicator with a collaborative mindset.
- Proactive, solution‑oriented, and committed to quality excellence.
- Curious and open to new technologies, including AI‑based solutions.
Work #LikeABosch includes:
⚖️ Flexible work conditions
🔀 Hybrid work system
🌐 Exchange with colleagues around the world
🛡️ Health insurance
🧑⚕️ Medical office (psychology and general clinic) & Social Services Office on site
📚 Training opportunities (p.e., technical training, foreign languages training) & certifications
📈 Opportunities for career progression and continuous professional development
💲 Access to great discounts in partnerships and Bosch products
🏋️ Sports and health related activities
🚉 Great access to public transports
🚌 Free transport from Porto
💰 Flexible benefits platform
🅿️ Free parking lot
🍽️ Canteen
Success stories don´t just happen. They are made...
Make it happen! We are looking forward to your application!
