[SO] Outbound Customer Service Agent – Malaysia Market (Chinese + English)

• Conduct proactive outbound calls and customer engagement activities to assigned customers.
• Execute sales and promotional campaigns to increase customer awareness and drive business growth.
• Build and maintain strong relationships with customers through regular follow-up and account support.
• Promote Bosch products, services, and marketing campaigns to target customers.
• Support customer acquisition, retention, development, and business expansion initiatives.
• Serve as a dedicated point of contact for customer inquiries and support requests.
• Identify sales opportunities and contribute to the continuous growth of outbound business activities.
• Collaborate with internal stakeholders, including Area Sales Managers (ASM) and Key Account Managers (KAM), to ensure effective customer management and issue resolution.
• Maintain accurate customer records and activity tracking in CRM systems.
• Achieve defined productivity, quality, and customer satisfaction targets.

• Bachelor's Degree or above.
• Minimum 2 years of experience in outbound customer service, tele sales, telemarketing, or contact center operations.
• Experience in customer engagement, sales support, or account management is preferred.
• Fluent in Mandarin, preferably Malaysian Mandarin / Mandarin with a Malaysian accent
• Good command of English for business communication.
• Strong communication, customer service, and relationship management skills.
• Familiarity with CRM systems and Microsoft Office applications is an advantage.
• Ability to work in a multicultural and fast-paced environment.

Why BOSCH?

Because we do not just follow trends, we create them. Together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.

Benefits and Career Opportunities

• Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world
• Join in a dynamic and fast-growing global company (English-speaking environment), with opportunity to work in global projects and being a part of innovation team contributing initiative ideas to the hi-tech world
• Onsite opportunities: short-term and long-term assignments in worldwide offices
• Engage in our diverse training programs which surely help strengthen both your personal and professionalism
• 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
• 100% offered salary and mandatory social insurances in 2-month probation
• 15++ days of annual leave + 1-day of birthday leave
• Premium health insurance for employee and 02 family members
• Flexible working time and working model
• Lunch and parking allowance

Good benefits of company activities such as: football, badminton, yoga, Aerobic, team building…