The Business Operations Specialist facilitates enterprise client onboarding/off-boarding, transaction data collection, and other operational enterprise client management activities. Assists with restaurant location onboarding/off-boarding and researches and resolves issues related to receivables and costs in compliance with contractual terms. Provides support for monthly invoicing and payable activities. These are mission critical activities that have direct impact on revenue and customer satisfaction.
Who we are:
Dinova operates a business dining program with a network of over 24,000 restaurants in the U.S. and Canada and nearly 600 corporate and government partners. The program delivers spend visibility and savings for companies while driving growth for restaurants. Dinova is now a part of Buyers Edge Platform, a leading digital procurement network and solutions provider for the foodservice industry, delivering savings, insights, and technology that help operators, distributors, and manufacturers succeed. Through its portfolio of solutions, including Digital Procurement Network, Fresh Services, Software Solutions, and Supply Chain Management, Buyers Edge is reshaping how the foodservice industry connects and thrives. At the heart of our work is a culture built on a passion for collaboration, technology, and helping foodservice business succeed.
Your impact:
- Coordinates enterprise post-contract activities to ensure all data driving the monthly accounts payable process is correctly uploaded into necessary systems; updates systems as needed due to changes in client contact information and/or in the event of a client termination.
- Assists Restaurant Channel Manager with restaurant onboarding and offboarding; posts contract activities ensuring accuracy of data driving monthly accounts receivable processes is updated as needed; ensures system is updated for restaurant terminations to stop processing of transactions and accounts receivables.
- Obtains and processes information which drives the search in the Company’s web and mobile applications.
- Interacts with external companies to ensure timely delivery of transactional activity reports; works with data ingestion team to ensure information is loaded in a timely manner.
- Assists in determining which transactions are included in the receivable/payable process based on contractual arrangements and provides monthly QA on Restaurant and Client Rebates report(s) for accounts receivable/payable.
- Completes research to provide data-driven answers to customer questions.
About you:
- Communication: Strong verbal/written communication and presentation skills; ability to communicate in a professional and clear manner when interacting with employees, vendors, clients and other company contacts; ability to present contract and billing information clearly and concisely to audiences with varying levels of contract/financial comprehension.
- Technical: Intermediate to advanced computer skills and knowledge of Microsoft Office products including Word, Excel, PowerPoint and Outlook. Ability to learn and adapt quickly to new software packages.
- Interpersonal: Diplomacy, integrity, and discretion; ability to quickly develop rapport, credibility and trust; ability to work with individuals at all levels within and outside of the company; commitment to quality; dependability and timeliness in meeting obligations and commitments and willingness to assist others as needed.
- Organization: Strong organizational skills; demonstrated ability to work independently under general supervision to prioritize work and follow-through to achieve established goals and objectives.
- Judgment: Ability to use discretion and independent judgment in applying guidelines to circumstances/situation to resolve routine problems or issues and judgment to discern when to escalate problem/issue.
- Decision Making: Ability to coordinate competing demands and deadlines and to make decisions utilizing existing policy, guidelines, or contract terms; ability to identify options and determine best course of action.
- Flexibility: Ability to adapt quickly to changing business priorities and timelines and adjust project and tasks accordingly.
- Problem Solving: Ability to develop new strategies and options for business challenges and to discern when to challenge the status quo.
- Analytical: Good analytical, quantitative and financial skills; ability to review, analyze and deliver routine and ad hoc financial data and reports.
- Ethical Conduct: Ability to handle sensitive and confidential information.
- Thoroughness: Self-motivated; persistence in follow-through and bringing projects to completion; drive to achieve results without a lot of direction; attention to detail; excellent proof-reading skills; commitment to quality.
- Bachelor’s degree in business administration, accounting, finance, hospitality or a related field from an accredited college or university preferred and a minimum three (3) + years of directly related experience or the equivalent combination of education, training and experience.
- Minimal travel, projected up to 4 times per year
Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we’re looking for!
What's in this for you:
- Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
- Grow with us. Enjoy strong training, development, and competitive pay.
- Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.
We welcome all.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
