Product Support Specialist (Pakistan or Remote, Philippines)
•Podium81· 6h
🎧 Support⏰ Full-time📈 Mid Level📍 Islamabad, Pakistan
6h ago
Campus·5 months ago
Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed, but outcomes haven’t. Traditional college hasn’t kept up with the aspirations of today’s students—and they can’t afford to wait.
At Campus, we’ve built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes. Our students graduate with in-demand business and AI skills—ready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Company's Most Innovative Companies of 2024.
We’re backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others.
The world has changed. Higher ed needs to catch up, and we’re leading the way - come join us!
At Campus, Admissions is where the journey begins. We’re the first real conversation many students have about their future, and we don’t take that lightly. Our team plays a vital role in helping students explore whether Campus is the right fit - academically, professionally, and personally.
Admissions Counselors are trusted guides. We build real relationships, offer honest encouragement, and provide the structure students need to make confident, informed choices. Every conversation is rooted in care and clarity - because big decisions deserve both.
As an Admissions Counselor, you’ll connect with prospective students daily - by phone, text, and email- to build trust, discover their goals, and guide them through the admissions process. You’ll help them understand what to expect, assess whether Campus is the right fit, and support them in taking the next step. You’ll need to listen with empathy, communicate with clarity, and follow up with persistence.
This is a performance-driven role grounded in connection. Many students come to these conversations feeling uncertain or overwhelmed, and your job is to meet them where they are, motivating them to move forward - if Campus is a good fit for their ambitions. If you love helping people and thrive in a fast-paced, goal-oriented environment, this role is for you.
This role is an onsite position based in Austin, TX. Candidates must be located in or near the Austin area to be eligible. Available schedules include Sunday–Thursday or Tuesday–Saturday, with working hours from 10:00 AM to 7:00 PM CT.
Build trust and rapport with prospective students through high-energy, student-centered conversations
Identify and troubleshoot common student challenges, whether it’s confusion about the process, readiness for college, or emotional stress
Conduct admissions interviews that uncover each student’s goals, motivations, and potential barriers
Guide and follow-up consistently with students through the application and enrollment process, including assistance in completing their application, steps for enrollments, and clear understanding of the Campus program, schedule, and expectations.
Use sound judgment to help students navigate ambiguity, objections, or frustration with clarity and care
Manage a personal pipeline, making 80+ calls daily, conducting interviews, and following up consistently via structured phone, text, and email
Manage your daily tasks, follow-ups, and notes with precision using Salesforce and structured outreach tools
Maintain clean, accurate documentation that supports seamless handoffs between Admissions, Financial Aid, and Onboarding
Thrive in ambiguity, pivot often, and stay motivated and persistent despite repeated rejection or student drop-off
Are warm, confident, and engaging on the phone; you know how to connect with people quickly
Know how to listen closely, ask strong follow-up questions, and tailor your approach to meet people where they are
Are resilient. You bounce back from rejection and keep showing up with energy
Stay organized and structured even amid high outreach volume and shifting priorities—you manage your pipeline like a pro
Are coachable, can apply feedback fast, and always want to get better
Understand that this is a performance role; you're motivated by hitting goals and making a difference
Can thrive in a fast-paced, constantly evolving environment
Bachelor's degree
Clear, confident phone communication and strong written follow-up
Comfort with metrics and performance targets
Familiarity with tools like Salesforce, Google Sheets, or other CRMs (or eagerness to learn)
Proven ability to manage a high volume of outreach and follow-up
This role requires in-office attendance three days per week (Tuesday–Thursday) as an essential function to support student engagement, coaching, and team collaboration. Available schedules include Sunday–Thursday or Tuesday–Saturday, with working hours from 10:00 AM to 7:00 PM CT.
Experience in admissions, recruitment, sales, or another student/customer-facing role
A compensation package that includes a base salary $52,000 - $60,000 + equity grant
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized.
Medical, dental, and vision insurance
401(k) match
Fertility benefits via Carrot
Hybrid work schedule (Monday & Friday remote; Tuesday-Thursday in-office)
Flexible Time Away + paid holidays
Opportunity to make an impact – you’ll be an integral player in bringing our vision to life
Unfortunately, we are unable to offer new H-1B visa sponsorship for this position. Candidates must already be authorized to work in the U.S. without requiring new H-1B sponsorship. However, we can support H-1B transfers and are able to sponsor TN visas for eligible Canadian and Mexican citizens.