Service Desk Manager
•Praxisprecisionmedicines· 17h
🎧 Support📝 Contract🎯 Lead / Principal💰 $100k-122k🇺🇸 USA
17h ago
Camunda·3 months ago
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a Visionary in the inaugural 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies (BOAT).
As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for.
About the Role:
As the Manager of Customer Success at Camunda, you’ll lead a passionate team of CSMs who help enterprise customers achieve meaningful business outcomes through process orchestration and automation. You’ll empower your team to deliver exceptional value, deepen customer trust, and drive retention and expansion through partnership and collaboration. This is an opportunity to shape how Customer Success operates at scale — balancing strategic thinking with empathy, accountability, and our shared commitment to customer value.
What You Will Do:
Lead and coach a regional team of Customer Success Managers, fostering a culture of curiosity, ownership, and measurable impact.
Drive customer retention and growth by ensuring teams execute structured success planning, value realization, and proactive risk management.
Partner with Sales, Product, and Technical Account Management to create seamless, value-driven customer journeys.
Translate business insights into coaching opportunities and operational improvements across the CS organization.
Champion Camunda’s values by modeling collaboration, transparency, and continuous improvement.
What You Will Bring to the Role:
2+ years of experience in team leadership or people management
6+ years in Customer Success or Strategic Account Management
Must Haves:
High operational rigor and attention to data quality, processes, and systems
Experience driving 120+ NRR at a programmatic level
Familiarity with success planning, value realization, and maturity assessment frameworks
Strong coaching and mentorship skills — with the ability to upskill CSMs at various experience levels
Executive presence and experience influencing cross-functional leaders
Experience using Gainsight, Salesforce, and other CS/CRM tooling
You speak German and English business fluent
Nice to Haves:
Domain expertise in automation, orchestration, digital transformation, or adjacent fields
Expertise in our top verticals
This role is an existing vacancy
#LI-AL1 #Li-Remote C1
What We Have to Offer:
Compensation
We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.
The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth:
United States: $172,100.00 to $277,500.00
Germany: €111,200.00 to €184,000.00
United Kingdom: £108,100.00 to £177,800.00
Singapore: S$213,800.00 to S$320,600.00
If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.
Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).
Benefits & Perks
We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable.
Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it.
In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi.
Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027.
Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant.
Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide!
More of what we offer globally & in your country can be found here.
”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application!
Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story!
AI Disclaimer: Camunda may use AI tools to aid the screening of applications.