About Canals

Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI. Our platform seamlessly integrates with the systems distributors already use, automating tedious tasks and reducing failure points in moving physical goods across the globe.

We’re a 70-person team (~45 in engineering), located across North and South America.

The Role

We’re hiring a Solutions Engineer, helping distributors implement, integrate, and scale successfully on Canals. You’ll play a key role in onboarding new customers, ensuring their systems connect smoothly with our platform, and serving as a technical partner to Customer Success Managers post-launch.

This is a highly cross-functional role — part technical problem-solver, part educator, part process builder. You’ll work directly with customers to translate business needs into configuration and integration solutions, while also serving as a go-to product expert for our internal teams. If you love APIs, databases, and the challenge of helping non-technical users unlock powerful tools, this role is for you.

What You’ll Do

• Partner with CSMs during onboarding to configure and validate integrations, ensuring customers go live smoothly.

• Act as a technical subject matter expert during customer calls, explaining complex concepts clearly to non-technical stakeholders.

• Investigate and resolve integration and data issues using APIs, SQL, and platform logs.

• Collaborate closely with Engineering to debug, escalate, and document technical issues.

• Contribute to the creation of internal tools, setup templates, and technical documentation to streamline future implementations.

• Provide light support coverage via email or chat for technical troubleshooting.

• Serve as a bridge between Product, CS, and Engineering — helping translate customer needs into actionable improvements.

What You'll Bring

• Strong understanding of APIs and how they work

• Comfortable with SQL and basic database configurations

• Excellent communication skills and ability to explain technical concepts to non-technical users

• Experience in a customer-facing technical or implementation role

• Highly organized and collaborative; thrives in a cross-functional environment

Bonus Points

• You’ve worked directly with ERP systems (e.g., Eclipse, Epicor, SAP, Infor) or supported data integrations with them.

• You have experience supporting enterprise customers with complex technical environments and multiple stakeholders.

• You’ve worked directly with APIs (testing endpoints, building integrations, or connecting systems).

• You have project management experience — managing timelines and deliverables across multiple customers.

• You’ve worked in early-stage startups and helped define technical processes from scratch.

• You have experience supporting non-technical customers in complex operational industries (e.g., distribution, logistics, manufacturing).

Why Join Canals

• We're profitable: stability without the chaos of venture pivots.

• Real-world impact: your work improves global supply chains, saving customers time and reducing waste.

• Strong engineering culture: we invest in quality and documentation to keep moving fast sustainably.

• Culture of ownership: moving fast while putting quality first

• Remote-first, flexible work environment across North and South America.

• Stellar product-market fit with tons of customer love

• All star team with diverse backgrounds to collaborate with and learn from

Canals.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age.