Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We are hiring an Associate Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.
We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we’ve never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role.
Location: This is a globally remote role.
Noting that we require and will perform a background check for this role.
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
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At Canonical we develop Ubuntu, the world's most popular free operating system, with help from a passionate and talented global community of 200,000 people. Ubuntu is an African word that means 'humanity to others'. We chose it because it embodies the generosity of the community in driving Ubuntu's development, and the open source model that's delivered it to millions of users around the world. Together, we're building an operating system that runs across phones and tablets, TV, desktop and cloud. It's secure and reliable, elegant and intuitive, and open for innovation. Ubuntu is the future of open source, but it's easy to use today. We're best known for our desktop operating system, used by over 20 million people, but Ubuntu Touch brings the intuitive user experience to smartphones, and is now available as a developer preview. And our cloud suite offers a clean, repeatable and manageable stack for anyone deploying private or public clouds. Our business model is unlike any other. As the sponsor of Ubuntu, we're uniquely positioned to offer custom engineering, support and training, helping companies to reduce costs and improve efficiency. These optional services generate revenues we reinvest in developing Ubuntu. We have always been dedicated to creating and supporting Ubuntu, and making it available to everyone. Today, we employ over 500 people in over 42 countries. If you too believe in the power of great software to change lives, we'd love you to join us.
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