About Care Access
Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.
With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.
To learn more about Care Access, visit www.CareAccess.com.
How This Role Makes a Difference
Central Clinical Services enables decentralized and hybrid clinical trials by providing staff who virtually support patients and sites. The Research Assistant (RA) position delivers a strong customer experience for both sites and patients by providing virtual study support under the delegation of a PI. The RA is accountable for study delivery at the patient level and is expected to support the patient experience, data management, and other study administrative tasks with a quality-first approach. This is an early-to-mid experience position with the expectation that the RA has working knowledge of and experience in the clinical research industry. Candidates will be hired at the RA I or RA II level depending on experience.
How You'll Make An Impact
- Patient Engagement
- Identify, recruit, educate, and pre-screen potential patients for a study
- Analyze, understand, and be knowledgeable of the study protocol and the associated disease(s) in combination to be able to educate patients and their families on what participating in the study means for the patient
- Speak about studies with patients in a manner they can understand
- Interpret patient reported medical history and medication use to determine pre-screening qualification for a study
- Assess if a patient is ready to be scheduled for a screening visit for a study or if more time is needed for them to become informed about the study, including a potential discussion with the study doctor
- Review next required study visits for patients and the timeline in the protocol to ensure they are scheduled within protocol window
- Work closely with the Central Study Coordinator to understand all aspects of the study to which each patient consented, and ensure they are being scheduled for all applicable protocol mandated activities
- Proactively contact patients to collect information, remind them of upcoming appointments, and engage in other patient retention activities
- Verify completion of study visits through systems checks and then process patient stipend payments accordingly
- Communicate PI decisions on study eligibility to patients
- Communicate via various mediums such as phone, email, and video conference
- Document all patient interaction appropriately and in accordance with GCP and ALCOA-C
- Help troubleshoot technology issues for patients as they arise
- Systems Maintenance and Data Management
- Maintain up-to-date information across multiple study portals
- Review data backlog and use good judgement prioritize data entry, clean-up work, and addressing queries according to study needs and requirements
- Enter data in the correct systems within the required time frames per site per study
- Site Interaction
- Attend regularly scheduled meetings with PIs and their site teams
- Review work done since previous meeting and prepare the site meeting agenda accordingly
- Present progress information, escalations, and items for clarification to PI during calls alongside the CSC
- Communicate with study sites between regularly scheduled calls to resolve issues and questions
- MRI Facility Set-up
- Identify potential facilities for patients to go for study imaging requirements
- Explain the imaging requirements to identified facilities per protocol
- Negotiate contracts with potential facilities
- Serve as the liaison between the facility and the central study imaging reader for the duration of the study
- Other Reponsibilities
- Analyze and understand study protocols
- Support the preparation of regulatory documents, obtain signatures from required and appropriate personnel as required
- Help troubleshoot technical issues that may arise
- Assist with other study related administrative activities as needed
The Expertise Required
- Highly proficient at using a variety of technologies used for clinical research including recruitment platforms, IWRS, EDC, and other clinical trial software, and able to work across multiple platforms at the same time
- Skillful with Microsoft Office applications (Word, Outlook, Teams, and Excel)
- Demonstrate professionalism in all situations and work effectively with a diverse group of individuals
- Understand when issues require escalation
- Strong communication customer service abilities
- Proficient in research terminology and basic medical terminology
- Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-C
- Strong organization and time management skills
- High attention to detail
- Ability to work in a fast-paced environment
- Critical thinker and problem solver
- Ability to work effectively in a remote environment
- Proper home office set-up including a private space for participant communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router)
Certifications/Licenses, Education, and Experience
- Minimum Experience:
- A minimum of 2 years of relevant clinical research experience
- Spanish fluency is a bonus
How We Work Together
- Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment.
- Travel: This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.
- Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.
The expected pay range for this role is $65,000 - $75,000 USD per year for full time team members.
Benefits & Perks (US Full Time Employees)
- Paid Time Off (PTO) and Company Paid Holidays
- 100% Employer paid medical, dental, and vision insurance plan options
- Health Savings Account and Flexible Spending Accounts
- Bi-weekly HSA employer contribution
- Company paid Short-Term Disability and Long-Term Disability
- 401(k) Retirement Plan, with Company Match
Mandatory Employer Disclosures:
Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.
Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.
Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment.
Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws.
Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
#LI-Remote
Diversity & Inclusion
We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
If you need an accommodation to apply for a role with Care Access, please reach out to: [email protected]
