About Care Access
Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.
With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.
To learn more about Care Access, visit www.CareAccess.com.
How This Role Makes a Difference
Care Access is seeking an experienced Senior Trainer, Clinical Education to join our dynamic Clinical Education Team, part of the Global Expansion and Study Operations department.
The Senior Trainer, Clinical Education will play a key role in delivering, standardizing, and continuously improving onboarding and upskilling initiatives for site-level clinical research staff at Care Access and serves as the escalation point for complex training, performance, or compliance challenges. Reporting to the Director of Clinical Education, this role independently leads the delivery of onsite and remote training for Clinical Research Coordinators (CRCs) and site staff to ensure readiness, compliance, and consistency with clinical study execution. With strong CRC and training experience, the Senior Trainer, Clinical Education will independently lead structured and tailored training to ensure readiness and compliance with study execution. The Senior Trainer, Clinical Education will address and solve challenging training situations in real time. The Senior Trainer, Clinical Education will identify gaps to strengthen curriculum and delivery. The Senior Trainer, Clinical Education must be collaborative in nature working closely with Site Operations to ensure the learners receive training that is practical, clear and aligned with regulatory requirements and Care Access’ exceptionally high-quality standards. This role also contributes to the strategic development and alignment of clinical education initiatives, ensuring all training efforts reflect organizational priorities, best practices, and regulatory requirements. Success in this role is measured by timely onboarding, strong compliance with protocol and regulatory standards, and clear staff readiness to perform their responsibilities effectively.
How You'll Make An Impact
- Clinical Education: Onboarding & Continuous Training Development:
- Revise, expand, and optimize onboarding materials and workflows to create a standardized, role-specific, and site-relevant onboarding program.
- Deliver hands-on, in-person onboarding and provide ongoing virtual support during the initial integration period and beyond, ensuring continuous guidance and reinforcement of learning.
- Develop, review, and maintain documentation, training templates, study-specific training, and platform-specific user guides tailored to Care Access tools (e.g., ST, UPVIO, CRIO, IT Support and Supply Portal, Fusion Live, Safety Culture, etc.) and/or sponsor-provided platforms.
- Conduct baseline assessments and early issue resolution for new hires.
- Support the creation, review, and refinement of training curricula, role-specific training plans, and educational materials to ensure they meet organizational standards, regulatory requirements, and evolving operational needs.
- Collaborate with Subject Matter Experts (SMEs) and other stakeholders to ensure educational content reflects current regulatory standards, organizational priorities, and best practices in clinical operations.
- Assess and evaluate clinical competencies during onboarding and throughout training to ensure readiness and ongoing proficiency. Incorporate training analytics and performance data to continuously improve learning outcomes.
- Provide peer-to-peer support to the Trainer, Clinical Education staff members to strengthen clinical knowledge and consistency in practical delivery.
- Addresses complex site-level training challenges involving CRCs and site staff by assessing performance gaps, clarifying process expectations, and implementing corrective training to ensure compliant and effective study execution.
- Own day-to-day quality and effectiveness of CRC onboarding, including identifying systematic gaps in the implementation of learning modules by gathering site feedback, reviewing performance trends, and assessing knowledge retention; partners with Director, Clinical Education and Regional Management team to refine content, update materials, and enhance curriculum effectiveness
- Serve as a subject‑matter escalation point for Trainers and site leadership on CRC training issues.
- Development & Performance Support:
- Serve as the main point of contact for onboarding support, development planning, and performance improvement initiatives in collaboration with departmental Managers.
- Facilitate regular development sessions with individuals or small groups and provide tailored resources to support performance growth and skill enhancement
- Provide biweekly status updates to leadership (i.e., Regional Managers, Site Support Solutions, etc. and Director of Clinical Education). Proactively identify trends in performance and recommend targeted interventions.
- Training Implementation & Delivery:
- Partner with internal departments launching new platforms or processes to ensure seamless implementation and supporting documentation.
- Lead small-group or site-specific training sessions to ensure team understanding of workflows and system usage.
- Develop supplemental training content to enhance existing virtual training programs. May collaborate with instructional designers to build e-learning modules and scalable training assets.
- Competency & Compliance:
- Conduct regular (biannual or annual) clinical competency assessments to identify knowledge/training gaps and development opportunities.
- Deliver compliance refreshers and monitor adherence to SOPs, WIs, and regulatory requirements.
- Track training effectiveness using feedback loops, performance metrics, and evaluations.
- Continuously refine educational content and training delivery methods based on feedback, competency data, and evolving operational insights.
- Escalate concerns and recommend corrective actions as appropriate.
- Stakeholder & Investigator Support:
- Provide guidance on the application of educational content to role-specific responsibilities, protocol execution, and regulatory expectations.
- Collaborate with site leadership and study teams to proactively address knowledge gaps, support protocol adherence, and promote continuous learning.
- Ensure training engagement and understanding through follow-ups, feedback loops, and tailored investigator support when needed.
- Additional Strategic Responsibilities:
- Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.
The Expertise Required
- Demonstrated ability to lead or co-lead cross-functional training initiatives
- Strong understanding of clinical trial operations and site-based research environments
- Ability to develop, adapt, and deliver adult education in diverse learning formats (in-person, virtual, e-learning)
- Skilled in evaluating training needs and designing competency-based learning solutions
- High-level collaboration skills and ability to influence stakeholders across clinical and operational teams
- Strong organizational and time management abilities to balance high travel with documentation and training development responsibilities
- Preferred: working knowledge of Learning Management Systems (LMS) and digital collaboration platforms (e.g., Microsoft Teams) to support virtual training delivery and content management. Excellent verbal and written communication skills, with the ability to convey complex information in a clear and accessible manner
- Flexible, solution-oriented mindset with the ability to adapt to evolving priorities and team needs
- Strong change management skills to support adoption of new systems and workflows.
- Analytical skills to interpret training data and generate actionable insights.
- Bilingual or multilingual skills are a plus.
Certifications/Licenses, Education, and Experience
- Bachelor's degree in healthcare, life sciences, education, or a related field.
- Preferred certifications include RN, ACRP, or SOCRA
- Competent in performing and training others on phlebotomy and EKG procedures, maintaining quality, compliance, and participant care standards.
- Minimum of 5 years of experience in clinical research, including experience as a Clinical Research Coordinator (CRC) and/or in clinical research training, with demonstrated experience leading complex training initiatives or resolving site‑level training challenges.
- Minimum of 2 years training delivery experience
- Strong working knowledge of site-level clinical trial operations, including CRC responsibilities, regulatory documentation, protocol execution, and participant visit workflows. Strong facilitation, instructional design, and coaching skills.
- Proficiency with digital tools and platforms (e.g., LMS, Microsoft Teams, clinical systems).
- Excellent communication, organization, and interpersonal skills.
How We Work Together
Diversity & Inclusion
We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
If you need an accommodation to apply for a role with Care Access, please reach out to: [email protected]
Mandatory Employer Disclosures:
Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.
Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.
Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment.
Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws.
Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
