Through Carewell Family Services, we extend our commitment beyond products to person-centered navigation, care coordination, and advocacy services that address both medical and social needs. Our approach emphasizes compliance, scalability, and high-quality patient experiences while working in close partnership with clinicians and community resources to support better outcomes.

Our Patient Advocates are the heart of this work.

About the Role

The Patient Advocate supports Medicare patients through non-clinical navigation, coordination, and advocacy services. This role is explicitly non-licensed and non-clinical providing patient illness navigation (PIN) and community health integration (CHI), unless otherwise required by applicable state law.

You’ll serve as a trusted, ongoing point of contact—helping patients understand their care plans, navigate the healthcare system, address social drivers of health, and stay engaged in care for serious or high-risk conditions. This is not a call-center role. You’ll build longitudinal relationships, identify barriers to care, and take concrete action to help patients move forward.

The role operates under the general supervision of a billing practitioner, with structured communication, documentation, and escalation pathways to ensure compliance, quality, and continuity of care.

• Engagement type: 1099 independent contractor
• Hours: Full-Time, 30-40 hours per week
• Schedule: During regular business hours (9am-6pm EST)
• Location: Fully remote (U.S. based)
• Reporting to: Clinical Operations / Billing Practitioner
• Hourly Rate: Starting at $22

What You’ll Do

Patient Navigation & Advocacy

• Serve as the primary, ongoing point of contact for assigned Medicare patients
• Build trusting, longitudinal relationships grounded in empathy, respect, and follow-through
• Support patients and families in understanding care plans, appointments, benefits, and available resources
• Conduct person-centered assessments to understand life context, goals, barriers, cultural and linguistic needs
• Perform SDOH (Social Determinants of Health) risk assessments and identify unmet social needs affecting diagnosis or treatment
• Develop individualized action plans aligned to the initiating-visit problem or serious high-risk condition
  
  

Care Coordination & Resource Connection

• Support appointment scheduling, reminders, follow-up outreach, and coordination across providers
• Identify, refer to, and track community-based resources addressing health-related social needs (e.g., food, transportation, housing, utilities, caregiver support)
• Maintain closed-loop referral tracking and document outcomes
• Support patients between visits, including newly identified unmet SDOH needs that arise during treatment
• Reinforce clinician-established care plans and support patient self-advocacy
• Monitor for defined red flags and escalate promptly according to established protocols
• Participate in recurring supervision touchpoints and case reviews
  
  

Documentation & Incident-To Support

• Document all patient interactions in systems accessible to the billing practitioner (not solely in a Electronic Health Record (EHR)
• Log start time, stop time, and duration for each interaction to support accurate monthly minute aggregation
• Prepare structured documentation including:
• Assessment summaries
• Action plans
• Community resource and referral plans
• Escalation triggers and clinician notifications
• Communicate regularly with supervising clinicians to support ongoing evaluation of medical necessity
  
  

What You’ll Bring

The ideal candidate is someone who genuinely cares about patients navigating a fragmented and often overwhelming healthcare system. They lead with empathy, listen closely to understand patient needs, and move decisively to help solve problems. They’re comfortable operating in ambiguity, able to figure things out without rigid processes, and they balance compassion with strong organization and follow-through. Above all, they take ownership—seeing issues through to resolution and holding themselves accountable for patient outcomes.

Qualifications

• 3+ years of experience in patient advocacy, care coordination, case management, health coaching, or healthcare navigation
• Strong understanding of the U.S. healthcare system, especially Medicare
• Experience working with older adults or medically complex populations
• Excellent verbal, written, and interpersonal communication skills
• Comfortable using EHRs, CRMs, and patient messaging tools
• Ability to work independently in a remote environment
• Demonstrated competencies and training in the following areas:
• Patient and family communication
• Interpersonal and relationship-building
• Patient and family capacity-building
• Service coordination and system navigation
• Patient advocacy, facilitation, and individual/community assessment
• Professionalism and ethical conduct
• Development of an appropriate knowledge base, including local community-based resources

• Role limitations & ineligible backgrounds
• This role cannot be filled by an actively licensed clinical provider including but not limited to: Licensed Social Workers (LSW, LCSW, LMSW), Registered Nurses (RN) actively practicing in a licensed clinical capacity, or other licensed medical providers.
• Candidates who hold prior clinical credentials will be considered so long as licenses are currently inactive