Client Operations Assistant - (Mexico)

Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world’s top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance. 

Channel Factory embodies a strong start-up culture that values diversity, collaboration, and results. Our bias towards execution balances critical thinking, analysis, and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture.

The Assistant media buyer will be eager to learn professionally, seeking to learn and grow and become the expert in the video marketing offerings and capabilities of YouTube and off-YouTube platforms. Through meticulous attention to detail, he/she/they can manage multiple complex projects with ease – whether they call for organizational skills, statistical analysis, or business acumen – and is always ready and excited to hit the ground running.

Channel Factory is looking for an assistant to support the Client Operations team by optimizing workflow, integrating technology, and improving processes. The role entails being detail-oriented, comfortable with automation tools, and able to coordinate between teams to enhance efficiency.

Main Responsibilities:

• Process Support: Help streamline workflows and implement automation tools (e.g., SFDC updates, ViewIQ AI, MCI database).
• Team Coordination: Facilitate communication between the Client Solutions and Product teams to ensure smooth collaboration.
• Project Assistance: Support longer-term initiatives that enhance operational efficiency and client satisfaction (CBT, TTT, QA, benchmarks, & more).
• Process Monitoring: Track key metrics to identify inefficiencies and report findings to leadership.
• Technology Assistance: Help evaluate and integrate new tools to improve productivity.

Workflow Coordination:

• Support process improvements by identifying inefficiencies.
• Assist in implementing automation tools to optimize operations.
• Document and maintain standard operating procedures (SOPs).

Team Collaboration & Support:

• Help organize meetings and gather team feedback.
• Provide basic training and support for new tools.
• Act as a liaison to ensure clear communication between teams.

Client Solutions Support:

• Assist in resolving client issues by coordinating with internal teams.
• Further implement strategies that improve client service efficiency.

Technology & Process Integration:

• Stay informed about new technologies that can improve team operations.
• Assist in onboarding new tools into existing workflows.

Requirements

• Fluency in English both written and verbal
• EXPERIENCE: 1 years of digital media experience
• Strong work ethic & discipline to work productively in a remote environment 
• Proficiency in video conferencing and messaging apps e.g., Zoom, Google Hangouts, Slack
• Advanced knowledge of Excel calculations, pivot tables, and graphs is a must!
• Bonus points if you are AdWords or YouTube certified!
• Have a thirst to learn the digital landscape and share with the team.
• A self-directed professional who knows what needs to be done and operates with a sense of urgency, focus, and discipline.
• Able to effectively prioritize and work with little to no supervision.
• Highly organized and detail-oriented professional.
• Have strong communication skills; verbal, written, interpersonal, and presentation.
• A collaborative individual who can work both in a team and independently.
• Driven and determined to learn and adapt in a face-paced digital world.
• Above all, possess the highest levels of professionalism, integrity, and ethics.

Benefits

• Work with a leading startup in a high-demand industry, and you would be working with like-minded experts aiming to transform video ad operations
• Competitive salary
• Work-life flexibility – we value your contributions above all

About Channel Factory

Founded in 2010, Channel Factory is an award-winning marketing technology company that helps top global brands and agencies maximize YouTube advertising. Recognized as a technology innovator by Cynopsis and one of the fastest-growing companies by Inc., Channel Factory has served over three hundred of the Fortune 500 in delivering scalable, brand-safe, contextually aligned YouTube advertising software and services. By tapping into the deepest proprietary data pool on the market, the company enables highly customized, contextually aware, and dynamically optimized campaigns and provides industry-leading performance for a portfolio of clients across all industries.

Channel Factory is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Channel Factory makes hiring decisions based solely on qualifications, merit, and business needs at the time. The company also has employee resource groups focusing on encouraging inclusion and diversity in the workplace, including an LGBTQ+ committee.