Customer Success Manager
•Vizcom· 5h
🎧 Support⏰ Full-time📈 Mid Level💰 $120k-160k🇺🇸 USA
5h ago
Charterts·about 8 hours ago
CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We’re committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry.
At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries. Learn more about us at https://www.charterts.com
The Service Delivery Coordinator is responsible for maintaining a bird’s eye view of all Service Delivery ticket traffic. This role allows the team to focus on delivering technical services to the clients without worrying about new ticket management. This person is responsible for highlighting client issues that appear to be heading out of standard control. This role focuses on maintaining an overall harmony of the team productivity with the direct support of the SDM (Service Delivery Manager) and Service Delivery POD Supervisors. This is a remote position for candidates located in the Philippines.
The salary range for this role is $1500-$2000/monthly
This is an independent contractor role.
* Please note that the availability and specifics of benefits may vary depending on your country of residence.
We will try to make it as fast as possible! :-) We use Greenhouse to help us schedule the meetings so emails will come from [email protected].
Once you are successfully approved on one step, you will be moved to the following one.
[*] Steps 4, 5 and 6 may not occur or be set up differently, depending on the position. We will let you know at the beginning of your process with us!
CTS is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
CTS is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to [email protected] once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
CTS participates in the E-Verify Program. As part of this program, the company provides the federal government with your Form I-9 information to confirm your employment eligibility in the United States.
Learn more at www.e-verify.gov (information available in English and Spanish).