Who we are
At City Storage Systems, we're building Infrastructure for Better Food. We help restaurateurs around the world succeed in online food delivery. Our goal is to make food more affordable, higher quality, and convenient for everyone. We're changing the game for restaurateurs, whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.
About the Role:
We are seeking an experienced Global People SSC Operations Support to join our People Operations Team. In this role, you will act as a subject matter expert (SME) and trusted advisor for global People SSC processes, driving continuous improvement across regions. You will lead key initiatives, collaborate closely with cross-functional stakeholders, and ensure adherence to global standards while consistently meeting KPIs and SLAs. This position is ideal for someone who thrives in a fast-paced, global environment and is passionate about operational excellence, collaboration, and mentoring others. You will also serve as a point of leadership and decision-making support for the team when the manager is unavailable.
What you’ll do
- Act as a subject matter expert and primary point of contact for People SSC processes, programs, and policies, providing guidance and problem-solving support to the team and stakeholders.
- Lead and execute regional and global projects focused on process optimization, efficiency gains, and delivering a world-class employee experience.
- Design, document, and implement scalable business processes that align with global standards and evolving business needs.
- Collaborate closely with cross-functional partners (HR, HRIS, Payroll, IT, and business leaders) to ensure processes are compliant, efficient, and fit for purpose.
- Monitor, analyze, and report on KPIs and SLAs; proactively identify risks, trends, and opportunities for improvement.
- Regularly audit data for accuracy and completeness, investigate discrepancies, and drive corrective actions. Monitor HR compliance and support audit and control activities related to SSC-managed processes
- Lead onboarding and training for new hires, and cross-train team members to ensure strong backup coverage and operational resilience.
- Manage and contribute to ad-hoc initiatives and continuous improvement projects as required.
- Provide Tier 1 support for Jira tickets related to People Operations; troubleshoot issues and liaise with IT or vendors for escalations.
What we’re looking for
- Minimum of 2 years of experience in Global Support or related position.
- Advanced proficiency in Excel or Google Sheets, including VLOOKUP, Pivot Tables, and other data analysis and reporting functions.
- Hands-on experience with systems such as Jira, ServiceNow, SAP, Zendesk, PeopleSoft, and Workday; experience with Greenhouse is a plus.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and translate insights into actionable improvements.
- Proven experience managing global, multi-region processes within a shared services or People Operations environment.
- Leadership mindset with the ability to mentor team members, act as a trusted advisor, and provide coverage in the manager’s absence.
Why join us
- Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
- Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
- Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
What else you need to know
This role is fully remote. As a company driven by innovation and continuous change, close collaboration is essential. We constantly reimagine our industry, create new products, and refine our processes and we do our best work together.
Ready to join us as we serve those who serve others?
