Service Operations Analyst
•The Missing Link· 21h
🏷️ Data Science⏰ Full-time📈 Mid Level🇮🇳 Pune, India
21h ago
Clara·1 day ago
Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale.
Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices.
We’re building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.
We're looking for an Operations Analyst to provide crucial foundational support for our daily fintech operations, helping us scale efficiently and maintain regulatory compliance. This entry-level position is designed for someone eager to learn and grow within a fast-paced fintech environment, playing a key role in continuous process improvement and smooth business execution.
Manage daily operational tasks and ensure the seamless execution of processes, utilizing platforms like Slack and Google Drive to coordinate across teams.
Assist in critical onboarding procedures, including KYC, KYB, and AML checks, ensuring strict compliance with internal policies and financial regulations.
Execute data entry and maintain accurate operational systems, records, and documentation.
Identify bottlenecks in current workflows and recommend actionable changes to streamline and automate operations.
Assist in generating reports related to operational performance and monitor key performance indicators (KPIs), escalating concerns or delays to senior team members as needed.
Collaborate cross-functionally to provide operational support to departments such as customer service, risk, and finance, ensuring issues are resolved and workflows remain efficient.
We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.
Must haves
Strong analytical and problem-solving skills, with a high degree of attention to detail and the ability to handle repetitive tasks efficiently.
Proficiency in spreadsheet formulas (filters, tables, pivot tables) and the ability to create and manage clear presentations.
Excellent verbal and written communication skills to effectively collaborate with internal stakeholders.
Strong time management abilities to prioritize tasks and meet deadlines in a fast-paced, dynamic environment.
Adaptability to fast-changing environments and a strong willingness to learn.
Experience or interest in using AI tools to automate and improve workflows.
Nice to haves
Prior experience in administrative roles, customer service, or operational tasks.
Basic knowledge of financial regulations and internal compliance policies.
Independent analytical skills using spreadsheets, SQL, Python, or data visualization tools like Metabase.
A good sense of humor.
At Clara, you’ll have the autonomy, speed, and support to make meaningful impact — not just on your team, but on how organizations are run across Latin America.
We’re the leading B2B fintech for spend management in Latin America.
Certified as one of the world's fastest-growing companies, a Great Place to Work, and a LinkedIn Top Startup.
Passionate about making Latin America more prosperous and competitive.
Constantly innovating to build financial infrastructure that enables each of our customers to thrive.
Product-led, high-talent-density culture — designed for builders who raise the bar.
Proud of our open, inclusive, and values-driven environment.
#Clarity. We say things clearly, directly, and proactively.
#Simplicity. We reduce noise to focus on what really matters.
#Ownership. We take responsibility and never wait to be told.
#Pride. We build products and experiences we’re proud of.
#Always Be Changing (ABC). We grow through feedback, risk-taking, and action.
#Inclusivity. Every voice counts. Everyone contributes to our mission.
Competitive salary and stock options (ESOP) from day one
Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language)
Annual learning budget and internal accelerated development paths
High-ownership environment: we move fast, learn fast, and raise the bar — together
Smart, ambitious teammates — low ego, high impact
Flexible vacation and hybrid work model focused on results
If you’re ready for growth, ownership, and impact — apply now and help us redefine B2B finance in Latin America.
Claridians in a hybrid mode split their time between working from the office, talking to or visiting customers, or working from home. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for each individual and team.
We don't enforce a minimum number of days for most roles, but you're expected to spend time at the office organically, and be at the office most days during your ramp-up or when required by your leader.