Customer Success Associate
•Sitemate· 11h
🎧 Support⏰ Full-time🌱 Entry Level💰 $85k-85k🇺🇸 Austin, USA
11h ago
Classdojo·9 days ago
ClassDojo's goal is to give every child on Earth an education they love.
We started by building a network that connects teachers, children, and families. ClassDojo’s flagship app is the #1 communication app connecting K-8 teachers, children, and families, globally. They use it to share what’s happening throughout the day through photos, videos, messages, and activities. It is actively used at an unprecedented scale: in over 95% of US schools, reaching ~51 million children in ~180 countries, with a team of just ~200 people [1]). We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide.
We hire for talent density. Our team comprises the most talented, entrepreneurial, and innovative teammates from around the world, with experience in education and large scale consumer internet companies, including Instagram, Netflix, Dropbox, Stripe, Uber, Y Combinator, and more. We’re building a company where the most talented people want to work. We believe you’ll do the best work of your life here—and you’ll pioneer the future of education, too.
What you’ll do:
As a District Onboarding Manager on the Customer Success team, your goal is to deliver projects on time, error-free, and in alignment with our district partners’ vision. As district partners sign on to work with ClassDojo, you’ll be the first point of contact with district leaders to help them bring ClassDojo at scale across all of their schools.
As an onboarding manager you understand how to take high level district goals, time frames, and distinct needs and translate them into project timelines, professional development recommendations, and communication plans to support districts of different sizes. You track progress utilizing a combination of timelines and data to determine next steps and intervention plans to ensure a smooth roll-out and set the stage for high levels of product adoption. You are reliable, highly detail oriented, an excellent communicator, and know how to keep the trains running on schedule across teams.
You’re comfortable managing a portfolio of ~30 projects during a short span of time (March 2, 2026–September 30, 2026 or May 4, 2026–September 30, 2026).
Responsibilities:
Oversee and project manage the district onboarding process.
Ensure district projects are on track by collaborating cross-functionally with other stakeholders such as our technical implementation leads, training team, account executives, product, and support.
Facilitate kickoff calls with new and returning district partners to deeply understand their goals, timelines, and stakeholders.
Create an internal and external project plan that aligns to customer goals.
Create a professional development plan and roll-out strategy that will drive towards high adoption and implementation milestones.
Own all external and internal communication: project status updates, proactively identifying risks and issues, escalating early and often with all project team members and executive stakeholders as needed.
Understand ClassDojo’s products and services and strategically educate and guide customers to get the most out of their experience with ClassDojo.
Work with the broader Customer Success team to continuously build and iterate on efficient systems and processes.
Requirements:
2+ years of project management and/or customer success manager experience in a SaaS environment
Proven ability to independently manage 30+ projects on tight deadlines with a high level of organization and accuracy
Strong written and verbal communication skills
High empathy and emotional intelligence: ability to understand customer goals and find workable solutions to their needs.
Experience working on cross-functional projects with multiple internal stakeholders
Experience in EdTech and implementing SaaS products for K-12 schools and districts
Ability to learn new technology and products quickly
Familiarity with tools such as: Asana, Smartsheet, Salesforce, Google Sheets/Excel, Notion
Bonus experience:
Project management certifications (e.g., Six Sigma/Lean, PMP, PPM, CSPO, CSM, SAFe)
Experience in high growth organizations
Experience working in a customer-facing capacity with K-12 district leaders and/or working directly in a district setting
Experience with ClassDojo as a teacher or administrator
This is a short-term contract position with two hiring waves: March 2 to September 30 or May 4 to September 30. Candidates may select their preferred start date in the job application. The role is 40 hours per week, with an expected schedule of ~9:00 a.m. to ~5:00 p.m., Monday through Friday, in your local time zone.
ClassDojo takes a number of factors into consideration when determining final contract rates, including geographic location, experience, and skillset. The hourly rate range in the United States is estimated between $35/hr - $50/hr.
(If you are on LinkedIn, you will not be able to access the hyperlinks below. Once you click apply, you will be directed to our career website (if you are not on there already) and will be able to access the hyperlinks)
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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. In accordance with the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are happy to accommodate any disabilities or special needs. We are a distributed company, so we hire regardless of location, as long as you are willing to have significant hours overlap with one of the Americas time zones.
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