Foster positive customer relationships through day to day interaction
Respond to high priority voice and email requests
Provide status updates on orders
Customer implementation support
Correct products that are returned by customers
Facilitate order completion
Work with other departments to help process workflow and ensure customer needs are met
Who We Are Looking For
Excellent verbal and written communication skills
Proficient in MS Excel skills and capable of manipulating large spreadsheets of data
Demonstrated strong work ethic
Demonstrated ability to identify patterns and trends and proactively implement changes as needed.
Demonstrated ability to work in a team to handle day-to-day volume as well as spikes in volume
Self-motivated problem solver who is comfortable in a fast-paced environment and can take ownership of tasks and assigned projects
Quality Assurance experience is a plus
Prior customer service experience is a plus
Experience working on the Commercial and/or Quality Assurance teams is a plus
Ability to work overtime (OT) when needed
What You Can Expect
Compensation: The base salary for this position ranges from $20.00 to $28.00 hourly, depending on your location, experience, and qualifications. Additional compensation offerings include a company profit-sharing bonus program, communication stipends, and referral bonuses.
Inclusive benefits package offering:
Comprehensive medical, dental, and company paid vision insurance, 401(k) retirement plan with employer match, voluntary life and AD&D insurance options, voluntary supplemental insurances for accident, critical illness, and legal services, paid time off (PTO) and paid holidays, employee assistance and wellness programs, company paid short term disability coverage, company contributions to health saving funds (with participation in the high deductible health plan. We offer company-paid access to Galileo for virtual primary care and Rula for virtual mental health resources.
Through our Anniversary Program, we celebrate the meaningful milestones and long tenure that reflect how much we value your contributions and commitment to our team.
Career and skill development resources to help advance your career and personal growth.
A mission-driven environment where your work makes a measurable impact on the real estate industry.
What We Value
Wherever it Leads, Whatever it Takes® - No matter how remote, complex, or unexpected. Our commitment never wavers.
Hire NICE people - Skills can be taught but character shines through. We seek those who bring integrity, kindness, and grit.
Lift others up - We lead with empathy and strive to improve the lives of those around us.
Sweat the details - Excellence lives in the little things. Getting it just so is how we make a big impact.
Raise the bar - We don’t settle for industry standards, we redefine them.
