Customer Support Specialist
•People Data Labs· 6h
🎧 Support⏰ Full-time📈 Mid Level💰 $120k-130k🇺🇸 USA
6h ago
Close·about 13 hours ago
Since 2013, we've been building a CRM that gets out of the way and helps teams sell more, faster. No manual data entry, just communication-first sales software designed to help SMBs succeed and scale.
We're bootstrapped and profitable - that means we answer to our customers and play by our rules. We're proud of our ~100 person, 100% remote team focused on building Close so that no small, scaling business fails because it can't figure out sales.
We're hiring a Support Engineer at Close.
As Close grows, more customers are building on our API, running complex migrations, integrating multiple tools, and expecting faster, more technical answers. Close’s Support Engineering Team sits at the intersection of these customer problems and technical solutions. You'll spend time helping customers directly while also creating scripts, tools, and automation that make both our team and our customers more effective. The impact compounds: every script you write, every migration tool you build, every piece of internal tooling you create makes the next customer conversation faster and the next problem easier to solve.
As a Support Engineer, you'll be part support expert, part automation builder, part customer advocate.
You'll handle technical support during US business hours while writing scripts that solve customer problems, building internal tools that improve team efficiency, and creating tools that customers can reuse.
The Support team at Close is highly autonomous, deeply customer-focused, and technical compared to most SaaS support teams. You'll work with production data, become an API expert at a profitable company, and have direct influence on both internal systems and customer-facing tools.
Experienced with Python. You have 1+ years using Python to solve real problems - whether building scripts, automating workflows, or interacting with APIs. You can debug, explain your code, and aren't afraid to dig into unfamiliar systems.
Customer-focused. You have experience in customer-facing roles (sales, support, or similar) and genuinely care about helping people succeed. You can explain technical concepts clearly and guide customers with friendly strength.
An automation enthusiast. You see repetitive work and think "I can build something to fix this." You experiment with AI tools to improve workflows, but you understand when manual debugging is required. You're AI-native: you use tools like Claude, ChatGPT, or Copilot thoughtfully to augment your work, not replace your thinking.
A strong communicator. Your written communication is clear and structured. You can document your work, write bug reports that engineering appreciates, and collaborate effectively in an async-first environment.
Comfortable with autonomy. You take ownership of problems, move with urgency, and don't need heavy oversight. You're pragmatic over theoretical and have a bias toward action.
A strong written communicator in English
Located in US time zones (ET, CT, MT, or PT)
Comfortable working 100% remote in a fully distributed team
Solve technical problems daily. Handle support tickets during US business hours, with a focus on API questions, data migrations, integrations, and complex technical issues. You'll protect engineering time by solving problems that would otherwise escalate.
Build tools that compound. Write Python scripts for imports, data cleanup, deduplication, and reporting. Create internal tooling that improves support efficiency and external utilities that customers can reuse. Your work will eliminate hours of manual support work weekly!
Enable Customer Success. Assist customers with API usage, migrations, and data transformations. Support Sales and Success teams with technical troubleshooting for large customers. Your work directly impacts customer retention and growth.
Improve our API ecosystem. Write clear bug reports and reproductions for engineering. Contribute to documentation and API examples based on real-world usage patterns. Make Close's API better through frontline insights.
Experiment and automate. Test new AI tools, workflows, and automation approaches. Use AI thoughtfully to accelerate problem-solving while maintaining the quality and depth customers expect
JavaScript/TypeScript experience
Experience with web scraping (requests, scrapy, BeautifulSoup)
Familiarity with CRMs or sales tools
Experience at API-first companies like Stripe, Twilio, Zapier, or similar
Public code samples or GitHub contributions
Experience writing technical documentation
Familiarity with fraud tools Sift, Stripe, or Twilio
Competitive compensation including an organization-wide goal-based bonus
Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break. Each year with the company, you’ll receive 2 extra PTO days.
Paid Parental Leave for primary and secondary caregivers
Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical
Healthcare (US residents): Medical, Dental, Vision with HSA option (US residents), Dependent care FSA (US residents)
401k (US residents): We match 6% contributions with immediate vesting
Build a house you want to live in - Examine long-term thinking and action
No BS - Practice transparency and honesty, especially when it’s hard
Invest in each other - Build successful relationships with your coworkers and customers
Discipline equals freedom - Keep your word to yourself and others
Strive for greatness - Constantly challenge yourself and others
Listen to our CEO and Founder, Steli Efti, tell the story of Close’s journey in the $0-30m Blueprint.
Watch our culture video from our 2023 team retreat in Milan. Every year our entire team gathers in person to build connection, foster cross-functional collaboration, and have fun. In 2026, we’re headed to Barcelona, Spain!
Explore our product. Check out a demo!
We ask a few role-specific questions as part of our application process. These questions are designed to help us learn more about you from the start so please answer each question thoughtfully. We see this as an opportunity to get to know you beyond your resume.
While we are excited by all the opportunities that generative AI has unlocked, we request that you refrain from relying exclusively on AI tools when completing an application, unless explicitly stated. Every application is read closely by humans and any obviously AI generated applications will be disregarded.
Regardless of fit, you can expect to hear back from our team with an update on the status of your candidacy.
If you progress to the interview process, you’ll receive a full outline of the role-specific interview process in your first touchpoint with us. We do our best to make the hiring process clear and human.