Key Responsibilities

• Coordinate and manage daily LTL shipments, including scheduling pickups and deliveries

• Track and trace shipments, providing updates to customers and internal stakeholders

• Monitor shipment performance and proactively resolve service failures before they impact customers.

• Resolve exceptions such as delays, damages, or lost freight in a timely manner

• Ensure accurate documentation, including bills of lading, proof of delivery, and other inspection documents when applicable

• Audit carrier invoices for accuracy, identify discrepancies, and file billing disputes to ensure proper cost recovery.

• Assist in process improvement initiatives and system optimizations

What We're Looking For

Required

• 3+ years of experience in LTL Freight, logistics, or transportation operations

• Strong understanding of LTL carrier networks, pricing structures, and service levels

• Proficiency in transportation management systems (TMS) and Google Workspace

• Excellent problem solving skills

• Excellent communication skills — able to present data and recommendations to senior leadership clearly.

• High attention to detail and ability to manage multiple priorities in a fast-paced environment.

• Demonstrated team player mindset with the ability to collaborate effectively across departments

Nice to Have

• Experience with other service levels and modes - including white glove and full truckload

• Familiarity with freight audit and payment processes.

• Background in supply chain finance or transportation accounting.

Compensation & Benefits

• Fully remote work environment

• Competitive base salary commensurate with experience. $45k-50K

• Performance-based bonus tied to divisional margin and operational KPIs.

• Health, dental, and vision insurance.

• PTO and paid holidays.

About CloudTrucks

CloudTrucks is a virtual trucking carrier in the multi-billion dollar trucking space. Core to this industry are over 3.5M truck drivers. They move more than 70% of all goods transported around the U.S., yet operate in a highly fragmented industry with huge opportunities for products, services and automation. We strive to deliver solutions that help truck drivers operate with much greater efficiency, increase their revenue, and offload business complexity. We are looking for uniquely exceptional people to join us on our journey as we massively scale into an industry-defining business.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.