Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The Estimator, Sales Operations leads improvements in our sales quotation process by shaping high-quality customer outcomes, turning warm leads and complex technical inputs into clear, accurate, and commercially sound estimates. Working from architectural and technical drawings, the role develops well-defined scopes of work, with assumptions, exclusions, and contingencies clearly articulated. By supporting a clear transition from quote to signed order and coordinating handover to the Deployment team, the role helps minimise commercial and delivery risk across the lead-to-order process. Close collaboration with Engineering and Design ensures technical requirements are appropriately considered and reflected within the quoted scope.
Key responsibilities for the role
Quotation Quality, Accuracy & Commercial Integrity
- Convert customer enquiries and warm leads into accurate, compliant, and margin-aware quotations aligned to commercial practices
- Act as the primary owner of quotation-related transactions, ensuring customer requirements are correctly interpreted and documented
- Ensure estimates are technically sound, commercially viable, and ready for progression to sales order creation
Scope Definition & Risk Management
- Produce well-defined scopes of work, clearly articulating assumptions, exclusions, contingencies, and non-standard requirements
- Ensure scope clarity supports a smooth transition from estimate to production and installation
- Proactively identify and mitigate commercial, technical, and delivery risks during the estimation phase
Technical & Pre-Sales Stakeholder Engagement
- Partner closely with Engineering and Hardware Design to scope, cost, and validate new or complex customer requirements
- Serve as the primary escalation point for pre-sales enquiries requiring commercial or technical clarification
- Support confident and timely decision-making by resolving ambiguities in customer requirements early
Order Readiness & Deployment Handover
- Act as the primary contact for order intake during the estimation and pre-sales phase
- Partner with Sales Operations, Order Management, and Deployment teams to ensure sales order data is accurate and complete for handover
- Contribute to process automation and best-practice initiatives with Sales Ops and Account Management to improve customer experience
Qualifications and experience
- Diploma or equivalent qualification in a relevant technical or commercial discipline, or equivalent practical experience
- 3–5 years’ experience in estimating, pre-sales, or commercial quotation roles within project-based environments
- Technical and commercial understanding of signage solutions
- Demonstrated experience interpreting tender, architectural, and construction drawings
- Proven estimating accuracy and sound commercial judgement
- Experience using estimating, quoting, or ERP systems
- Proficiency in Microsoft Office, particularly Excel
- Experience working in cross-functional, matrixed environments and navigating competing stakeholder requirements
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.
