Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The Director of Platform Technology is responsible for the technology platforms that enable Coates solutions to be deployed and managed at scale across physical locations. This role owns the intersection of the Coates proprietary operating system, media player hardware, and application stack — ensuring the platform is architecturally fit for purpose to enable a diverse estate of customer sites. Reporting to the CTO, the role operates with cross-functional influence across product, engineering, commercial, and customer-facing teams, and is accountable for both the evolution of the platform and the lifecycle management of what is already in the field.
Key responsibilities for the role
HW Platform architecture & ownership
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Serve as technical owner of the Coates operating system and HW platform stack, defining the architecture that governs how the application, OS, and physical player hardware manifest in the physical locations.
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Establish and enforce HW platform standards, configuration baselines, and governance frameworks that enable consistent, scalable deployments across the estate.
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Maintain authoritative documentation of the HW platform architecture and lead its evolution in line with product and commercial direction.
Hardware platform strategy
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Define and maintain a tiered model of physical player technology, mapping hardware performance tiers to application capability and commercial positioning.
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Validate and formally approve new physical platform technologies before adoption into the Coates ecosystem.
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Own the hardware lifecycle strategy — from procurement standards and refresh cycles through to retirement — standardising models across the estate to improve supportability and cost efficiency.
Deployment & upgrade engineering
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Drive the evolution of Coates deployment and upgrade models to reduce time, cost, and operational complexity for both Coates and its customers.
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Define and implement secure, scalable approaches to OS patching, application updates, and remote device management across the deployed estate.
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Lead the architecture for new site deployments, platform rollouts, and technology pilots — including tooling, imaging standards, and provisioning processes.
Fleet operations & observability
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Ensure the reliability and uptime of the Coates technology estate through robust monitoring, observability tooling, and incident management frameworks.
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Act as the senior escalation point for complex platform incidents spanning hardware, OS, network, or application layers.
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Drive continuous improvement by analysing incident patterns, eliminating systemic issues, and providing regular estate health reporting.
Commercial & strategic contribution
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Partner with the CTO and commercial leadership to define technology tiers that reflect genuine performance differentiation and support compelling customer propositions.
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Evaluate emerging technologies and vendor solutions with both a technical and commercial lens, contributing platform capability to the product roadmap.
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Define strategies to enable Coates solutions across mixed and multi-architecture store environments, expanding the addressable customer base.
Qualifications and experience
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7+ years’ experience in platform engineering, systems architecture, or technology infrastructure within a technology product or managed services environment.
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Demonstrated ownership of a proprietary or embedded technology platform — including OS management, device configuration, and fleet-scale deployment.
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Proven experience managing field-deployed hardware estates across distributed locations, ideally in a comparable industry.
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Track record of translating platform architecture decisions into commercial outcomes, including contribution to product strategy, tiered service models, or cost reduction initiatives.
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Experience building and leading technical teams, with the ability to operate credibly across engineering, product, and executive stakeholders
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.
