Key Responsibilities

Qualifications & Experience

• Bachelor's degree and/or 1+ years of relevant experience.
• Clinical research, healthcare, operations, customer service, project coordination, or related industry experience preferred.
• Excellent written and verbal communication skills in English and Korean.
• Ability to multi-task while remaining highly organized, methodical, and detail-oriented.
• Strong people skills within the team and with customers and third-party providers.
• Demonstrated ability to learn quickly, work independently, plan effectively, and be proactive.
• Strong level of computer literacy; experience working with clinical software and systems is preferred.
• Ability to thrive in a fast-paced, growing environment.
• Strong customer service mindset and commitment to delivering high-quality work.
• Ability to adapt to changing priorities and support multiple functional areas as business needs evolve.

Essential Skills & Experience:

• People skills: within the team, and with customers and third-party providers, strong desire to learn, to seek feedback on performance and to learn quickly.
• Communication skills: both written and oral, providing operational support and conflict resolution
• Work skills: eye for detail, problem solving, compulsion to check and double-check work product, ability to work fast, impeccable record keeping and compliance to procedures, high level of computer literacy (Excel/Office savvy).
• Good organizational skills: handling multiple tasks, establishing and managing competing priorities, ability to work independently and to be proactive

What’s In It For You

• Remote Work Practices: Cogstate is a virtual first company. Cogstate employees can work remotely from wherever they are located in the United States.
• Generous Paid Time-off: Cogstate employees receive 20 days of vacation leave, 10 days of personal leave and 10 paid public holidays.
• 401(k) Matching: As you invest in yourself and your future, Cogstate invests in you too: we match up to3% of your yearly salary in Cogstate’s 401k program.
• Competitive Salary: We offer competitive base salaries plus additional earning opportunities based on the position.
• Health, Dental & Vision Coverage: We've invested in comprehensive health & dental insurance options with competitive company contributions to help when you need it most. We also offer free vision insurance for all full-time employees.
• Short-Term & Long Term Disability Life Insurance: 100% employer sponsored
• Pre-Tax Benefits: Healthcare and Dependent Care Flexible Spending Accounts
• Learning & Development Opportunities: Cogstate offers a robust learning program from mentorships to assistance with programs to improve knowledge or obtain certifications in applicable areas of interest.