Opportunity Overview:

We are seeking a Senior Strategic Account Manager to join our Payment Integrity Team. In this role, you will help support and grow key client relationships while serving as an important liaison to cross-functional and internal teams. You will play a key role in ensuring clients receive a high-quality experience through strong communication, operational support, and proactive problem solving.

This role is highly collaborative and customer-focused, requiring someone who enjoys building relationships, navigating complex issues, and driving continuous improvement. You will partner closely with leadership and internal stakeholders to support strategic initiatives, improve processes, analyze client data and trends, and help identify opportunities to enhance the value delivered to clients. Your work will directly contribute to client satisfaction, retention, and long-term growth.

The ideal candidate is organized, analytical, adaptable, and comfortable working in a fast-paced environment. You enjoy using data to inform decisions, communicating clearly across teams, and helping drive execution on important customer priorities. You are proactive, solutions-oriented, and passionate about delivering an exceptional client experience.

People who succeed at Cohere are empathetic teammates who are candid, collaborative, and caring, and who embody our core values and principles. We believe diverse, inclusive teams create the most meaningful impact, and we are committed to fostering a supportive and growth-oriented environment for everyone.

What you’ll do:

• Manage and monitor client communications, ensuring timely responses, issue resolution, and escalation when appropriate
• Track and coordinate client-submitted support tickets across internal teams through resolution
• Analyze client data, trends, and key performance metrics to generate insights and support strategic decision-making
• Develop customer-facing materials, reports, presentations, and communications that clearly convey recommendations and value
• Support cross-functional initiatives related to client onboarding, implementation, process improvements, training materials, and communication strategies
• Partner closely with operations, analytics, product, clinical, compliance, and other internal stakeholders to solve complex client challenges
• Participate in monthly and quarterly business reviews both internally and externally with clients
• Proactively identify opportunities to improve client experience, operational processes, and customer outcomes
• Help ensure alignment across teams to support successful client execution and long-term account growth

What you’ll need:

Must-haves

• Bachelor’s degree in a related field
• 9+ years of experience in account management, client success, healthcare operations, consulting, or similar client-facing roles
• Strong communication, relationship management, organizational, and problem-solving skills
• Experience supporting cross-functional initiatives and collaborating with both business and operational teams
• Analytical mindset with the ability to interpret data, identify trends, and support business recommendations
• Comfortable operating in a fast-paced, evolving environment with shifting priorities
• Self-motivated, adaptable, and highly collaborative
• Passionate about delivering a proactive, supportive, and partner-oriented client experience
• Passion for improving the healthcare system and helping drive better outcomes for clients and patients

Nice-to-haves

• Healthcare domain experience strongly preferred; experience working with health plans is a plus
• Familiarity with Mac, Google Suite, Confluence, and JIRA
• Experience supporting strategic client initiatives, implementations, or operational process improvements
• Demonstrated ability to learn quickly and take initiative in unfamiliar areas
• Project management experience, including planning, coordination, and execution across multiple stakeholders

Pay & Perks:

💻 Fully remote opportunity with about 10% travel

🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program

📈 401K retirement plan with company match; flexible spending and health savings account

🏝️ Flex Time Off + company holidays

👶 Up to 14 weeks of paid parental leave

🐶 Pet insurance

The salary range for this position is $155,000 - $170,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

Interview Process*:

1. Connect with Talent Acquisition for a Preliminary Phone Screening
2. Meet your Hiring Manager!
3. Behavioral Interview(s)

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

At Cohere Health, Payment Integrity isn’t just about catching errors—it’s about transforming how healthcare dollars are spent to ensure accuracy, fairness, and better outcomes for everyone. By combining advanced analytics, clinical expertise, and cutting-edge technology, the team works at the intersection of healthcare and innovation to proactively identify opportunities, reduce waste, and strengthen trust between payers and providers. Joining this mission means being part of a forward-thinking organization that values curiosity, collaboration, and impact—where your work directly contributes to a more efficient healthcare system and helps ensure patients receive the right care at the right time and providers receive the right payment.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement:

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.

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